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FAQs

How does the door prep change from Gen1 to Gen2 of the Schlage L9000 mortise indicators?

Resolution: When replacing Gen1 L mortise indicators with Gen2 L mortise indicators, some additional door prep will be required. If a cylinder function Gen2 indicator is being added to the lock, there is...:

Do the Gen2 L9000 indicators require handing in the field?

Resolution: The handing steps for Gen2 indicators (for Schlage L mortise locks) was drastically simplified compared to Gen 1. On the indicator module, find the cam spindle. Rotate the cam spindle (...:

Is the MEL conversion kit compatible with existing Falcon AX 25 Series devices?

Resolution: Falcon MEL conversion kits are compatible with 25 Series devices that have AX.:

Why can't I copy and paste door files into my Android?

Resolution: The Schlage Utility Software (SUS) must be closed before you can copy and paste door files into it.:

Why do I keep getting denied access on an AD200 when using 37H smart cards?

Resolution: When manually entering 37h cards in Schlage Express the card number is not calculated correctly. Use an MT20 reader to correctly read the card in the system.:

How far does the deadbolt bolt stick out from the door edge?

Resolution: To have the bolt fully extend to the lock position there must be 1 inch clearance.:

Does Schlage make any lock similar to the 1980's H series?

Resolution: The Schlage residential departement no longer makes the H series interconnected lock. However, we offer a commercial version of the interconnected locks similar to the H series such as the CS200 or...:

What is the current finish color that was know as 26D?

Resolution: That color was the Bright Chromium Plated. This finish is now know as Bright Chrome 626.:

Where can I find my key code on the cylinder of my lock.

Resolution: The key code for our locks is not stamped on the cylinder but on the original key of the lock. If you no longer have the key, then the cylinder can be taken apart to identify a keycode. ONLY LOCKSM...:

Does Schlage make inactive/dummy keypad locks?

Resolution: Schlage does not make inactive or dummy keypad locks.: