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FAQs

What is privacy mode on Schlage Engage locks?

Resolution: Lockset is normally secure. Valid normal credential or key momentarily unlocks door. Valid toggle credential may be used to change to a passage or secured state. Interior Push button on ...:

What is config card CE-052-859?

Resolution: Configuration card CE-052-859 is the old CBORD Custom LEAF configuration card.It has been replaced by CE-052-861. It's restricted to CBORD.:

How do I reconnect the Wi-Fi to my NDEB/ LEB devices?

Resolution: To connect the NDEB/LEB devices to your Wi-Fi, log into the Engage mobile app on your mobile device. Go to the device you want to connect to your Wi-Fi. Click on the name of the device, t...:

What is the difference between the RC-04-PRX-M and the R-1-MCT-M?

Resolution: Both the MCT and the PRX models will read 125KHz proximity credentials, but the MCT also reads the13.56MHz smart cards. The MCT model will not read the secure sector data on non-Isonas smart c...:

What smart credential formats do Isonas readers support?

Resolution: The Isonas DESFire EV2 and Isonas DESFire EV3 are the only smart credentials that are supported for encrypted secure sector reading by Isonas devices. For other smart credentials, Isonas devi...:

The Schlage Reader Controller manual indicates that REX "can be configured active high or active low through configuration settings." How can this be achieved in Pure Access Cloud?

Resolution: Within the “Device Settings” menu for the Schlage RC, the “REX Input Type” can be configured as either:Normally Open (aka active low)Normally Closed (aka active high):

What is the configurability of the AUX input for Schlage Reader Controllers in Pure Access Cloud?

Resolution: :

With a Pure Access Cloud tenant utilizing AD Connect, is it possible to only sync users and solely manage user groups within the tenant?

Resolution: No you cannot sync users and solely manage user groups within the tenant. AD Sync relies on being able to attach users to groups. You will note that the "Sync" button will not high...:

What type of antenna does a gateway use?

Resolution: Our Schlage Gateways have an omnidirectional antenna.:

Does a Gateway have an audit tamper alarm?

Resolution: The Gateway doesn't have a tamper; it's coming from the lock that is linked to the Gateway.: