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FAQs

What door sizes are available for the Von Duprin 94/95 exit device?

Resolution: The 94/95 Series Exit Devices are available in two sizes.The “standard” 94/95 device will work for Door Openings that are from 2' 10" to 4' wide.There is also a “smaller” size device for Door Openi...:

How do you order the cylinder sleeve aka the insert for an AD/CO Series lockset?

Resolution: Customer must order the correct tailpiece kit and it will be included.:

Is there a 36" extension rod for the Von Duprin WS 98/9927 device?

Resolution: No, the WS 98/9927 device is only tested and approved up to 8'.We only supply a 12" extension rod for this device, part 051812 x finish.. :

How to clear Wi-Fi error code 18 on an NDEB that is linked to an Isonas Pure Access Cloud account?

Resolution: If receiving error code 18 on an NDEB steps to clear:Deactivate the Device/Access Point in Pure Access Cloud (PAC).Run “Sync Engage Devices” in PAC.Delete the Device/Access Point in PAC.Run “Sync E...:

What is privacy mode on Schlage Engage locks?

Resolution: Lockset is normally secure. Valid normal credential or key momentarily unlocks door. Valid toggle credential may be used to change to a passage or secured state. Interior Push button on ...:

What is config card CE-052-859?

Resolution: Configuration card CE-052-859 is the old CBORD Custom LEAF configuration card.It has been replaced by CE-052-861. It's restricted to CBORD.:

How do I reconnect the Wi-Fi to my NDEB/ LEB devices?

Resolution: To connect the NDEB/LEB devices to your Wi-Fi, log into the Engage mobile app on your mobile device. Go to the device you want to connect to your Wi-Fi. Click on the name of the device, t...:

What is the difference between the RC-04-PRX-M and the R-1-MCT-M?

Resolution: Both the MCT and the PRX models will read 125KHz proximity credentials, but the MCT also reads the13.56MHz smart cards. The MCT model will not read the secure sector data on non-Isonas smart c...:

What smart credential formats do Isonas readers support?

Resolution: The Isonas DESFire EV2 and Isonas DESFire EV3 are the only smart credentials that are supported for encrypted secure sector reading by Isonas devices. For other smart credentials, Isonas devi...:

The Schlage Reader Controller manual indicates that REX "can be configured active high or active low through configuration settings." How can this be achieved in Pure Access Cloud?

Resolution: Although the REX will be configurable, field select ability for it is not yet available within Pure Access Cloud. For proper functionality the use of NC contacts is currently required.: