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FAQs

Does the Falcon T series cylindrical lock have a tactile lever option?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. A tactile warning adhesive strip is available on the Dane, Quantum and Avalon lever styles only...:

If you are using a 2RS, 4R or 4RL board in a PS902, should the DC out +/- on the board still have power on them?

Resolution: Yes, the main DC out of PS902 will have constant power out unless there is a 900-FA board on the main board and the FA board is active in a fire alarm state.:

What can I do if the HHD does not connect to an AD400 but the Schlage button is flashing red?

Resolution: You can try soft resetting the HHD and hit the little reset button next to the IPB 5 times.:

What replaces a PF1-100 FOB?

Resolution: PF1 was a Prox fob and the 7610 replaces it. :

Does the latch, armor and strike come with the AD300-993?

Resolution: The latch, armor, and strike are part of the exit device not the AD300 lock.:

Can AD400’s work with OSDP?

Resolution: AD locks use RSI which is a variant of RS485 comms, it's not OSDP; AD400s only support RS485, they do not support OSDP.:

What door sizes are available for the Von Duprin 94/95 exit device?

Resolution: The 94/95 Series Exit Devices are available in two sizes.The “standard” 94/95 device will work for Door Openings that are from 2' 10" to 4' wide.There is also a “smaller” size device for Door Openi...:

How do you order the cylinder sleeve aka the insert for an AD/CO Series lockset?

Resolution: Customer must order the correct tailpiece kit and it will be included.:

Is there a 36" extension rod for the Von Duprin WS 98/9927 device?

Resolution: No, the WS 98/9927 device is only tested and approved up to 8'.We only supply a 12" extension rod for this device, part 051812 x finish.. :

How to clear Wi-Fi error code 18 on an NDEB that is linked to an Isonas Pure Access Cloud account?

Resolution: If receiving error code 18 on an NDEB steps to clear:Deactivate the Device/Access Point in Pure Access Cloud (PAC).Run “Sync Engage Devices” in PAC.Delete the Device/Access Point in PAC.Run “Sync E...: