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FAQs

Resolution: The Schlage KS82M series padlock was discontinued in first quarter of 2015. :

How to Lock or Unlock Your Schlage Encode Series Locks Using the Schlage Home App

Resolution: Managing your Schlage Encode Series locks, including the Schlage Encode (BE489), Encode Plus (BE499), and Encode Lever (FE789), is easy with the Schlage Home app. Follow these steps to lock or unlo...:

What is the size of the blue and white automatic door decal -155-2?

Resolution: This Blue and White activation label is Part # 155-2 and is only available in English. This label is not part of the Operator Label kits, it is shipped with most of our push button actua...:

Is the 4040XP-18TJ drop plate the same as the 4040XPT-18TJ drop plate?

Resolution: The 4040XP-18TJ drop plate is not the same as the 4040XPT-18TJ drop plate. The mounting hole patterns are different. :

Does the Falcon T series cylindrical lock have a tactile lever option?

Resolution: A tactile warning adhesive strip is available on the Dane, Quantum and Avalon lever styles only. To specify, use the number "6" at the beginning of the design code. Ex. 6DA for DANE, 6QU for Q...:

If you are using a 2RS, 4R or 4RL board in a PS902, should the DC out +/- on the board still have power on them?

Resolution: Yes, the main DC out of PS902 will have constant power out unless there is a 900-FA board on the main board and the FA board is active in a fire alarm state.:

What can I do if the HHD does not connect to an AD400 but the Schlage button is flashing red?

Resolution: You can try soft resetting the HHD and hit the little reset button next to the IPB 5 times.:

What replaces a PF1-100 FOB?

Resolution: PF1 was a Prox fob and the 7610 replaces it. :

Does the latch, armor and strike come with the AD300-993?

Resolution: The latch, armor, and strike are part of the exit device not the AD300 lock.:

Can AD400’s work with OSDP?

Resolution: AD locks use RSI which is a variant of RS485 comms, it's not OSDP; AD400s only support RS485, they do not support OSDP.: