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FAQs

Can you adjust the Benchmark hold open time?

Resolution: The Benchmark series operators have an adjustable hold open time from 1 second to a maximum of 15 seconds. The default time is 10 seconds. The hold open time adjustment is an adjustment on th...:

Will an LCN 3130 concealed closer work on a 16" wide door?

Resolution: ST-1654 would be needed to use the LCN 3130 series closer on a 16” wide door.This ST uses a special arm, track, and templating. NO Hold Open or Bumper options available with this ST3131 c...:

Is there an ST to mount a 1460 top jamb on an 18-inch door leaf?

Resolution: Special template, ST-2439, is used to mount a 1460 closer top jamb on an 18-inch-wide door. This is special templating only, no special parts.:

Does Steelcraft offer polyurethane core between the stiffeners on the B series steel stiffened core door?

Resolution: Polyurethane is not an available core on the B series door. B series doors are only available with the standard fiberglass bat insulation between the stiffeners.:

What frame series are available from Steelcraft for use on hurricane applications?

Resolution: Steelcraft offers both the F series and MU series frames for hurricane rated openings.The F series is available in 16-, 14- or 12-gauge material.The MU series is only available in 16-, or 14-gauge ...:

Does Steelcraft prep for auxiliary fire pins on fire rated hollow metal doors when used with the SVR or CVR devices with the LBR option?

Resolution: Auxiliary fire pins are required on fire rated pairs of doors when used with surface or concealed vertical rods with the LBR (Less Bottom Rod) option. Steelcraft will automatically prep for the fir...:

How do I program the AD-200 to accept a 3-to-6-digit pin without requiring the use of the # symbol.

Resolution: The PIN LENGTH property is set using the Schlage Utility Software. On the Android device when connected to the AD-200, go to Device Configuration and the Lock tab. Click on Pin Length and change th...:

What is the difference between a B60n and B62n?

Resolution: The B60n is a single cylinder deadbolt that has a key hole on the exterior and a thumbturn on the interior. The B62n is a double cylinder deadbolt which has a key hole on both exterior and interior...:

Can the AD and CO series locks be ordered with a custom matched finish?

Resolution: The AD and CO series locks are only available in factory standard finishes and cannot be ordered with a custom matched finish. A split finish is allowed where the inside and outside of the lock is ...:

Are the AD/CO series locks available with a braille keypad?

Resolution: There is not an available braille keypad for the AD or CO series locks.: