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FAQs

What are the part numbers for ordering the Schlage L9000 Gen2 sectional indicator as a separate item?

Resolution: In February of 2024, the second generation (Gen2) of Schlage L9000 indicators were released. For sectional indicator part numbers, (that is, indicator used with rose trim) please click here. ...:

When was the Gen2 indicator for the Schlage L9000 mortise lock introduced?

Resolution: There are a limited number of service parts for Gen1 components that will be available for purchase for up to 1 year after the new product is released or until inventory is depleted:L283-561 - cam ...:

How does the door prep change from Gen1 to Gen2 of the Schlage L9000 mortise indicators?

Resolution: When replacing Gen1 L mortise indicators with Gen2 L mortise indicators, some additional door prep will be required. If a cylinder function Gen2 indicator is being added to the lock, there is...:

Do the Gen2 L9000 indicators require handing in the field?

Resolution: The handing steps for Gen2 indicators (for Schlage L mortise locks) was drastically simplified compared to Gen 1. On the indicator module, find the cam spindle. Rotate the cam spindle (...:

Is the MEL conversion kit compatible with existing Falcon AX 25 Series devices?

Resolution: Falcon MEL conversion kits are compatible with 25 Series devices that have AX.:

Why can't I copy and paste door files into my Android?

Resolution: The Schlage Utility Software (SUS) must be closed before you can copy and paste door files into it.:

Why do I keep getting denied access on an AD200 when using 37H smart cards?

Resolution: When manually entering 37h cards in Schlage Express the card number is not calculated correctly. Use an MT20 reader to correctly read the card in the system.:

How far does the deadbolt bolt stick out from the door edge?

Resolution: To have the bolt fully extend to the lock position there must be 1 inch clearance.:

Does Schlage make any lock similar to the 1980's H series?

Resolution: The Schlage residential departement no longer makes the H series interconnected lock. However, we offer a commercial version of the interconnected locks similar to the H series such as the CS200 or...:

What is the current finish color that was know as 26D?

Resolution: That color was the Bright Chromium Plated. This finish is now know as Bright Chrome 626.: