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FAQs

If the lock was damaged during shipping will it still be covered under warranty?

Resolution: Physical damage resulting in the improper use of the lock is not covered under schlages warranty however if a Schlage product arrived damaged from the retailer it will still be covered by Schlages ...:

Manual Programming Instructions for the Schlage Encode Series

Resolution: Pairing your Schlage Encode Lock (BE489, BE499, or FE789) with the Schlage Home app is the recommended method for programming and managing your lock. The app provides a seamless way to configure se...:

Is there a date of manufacture on the LCN Sr Swing Control Box?

Resolution: On the top of the CB has a sticker that says ‘inspected’. That sticker will has a four digit number, which is the month and year of manufacture.:

What is the standard screw pack for the LCN 4000T?

Resolution: The wood machine screw pack (WMS) come standard with the 4000T. :

Can the 38-031 adapter be mounted under the rose and thumbturn for a deadbolt?

Resolution: The 38-031 adapater ring is for under the cylinder housing for the B500 and D200 deadbolts. It cannot be used underneath the rose and thumbturn portion for the deadbolts and cannot be used to...:

How to Connect Your Schlage Lock to Airbnb?

Resolution: To integrate your Schlage lock with Airbnb for a seamless check-in experience, follow these steps:First, ensure your lock is compatible with Airbnb.From the Schlage Home App:Navigate to the "Works ...:

Are Apple Home Keys Compatible with Airbnb?

Resolution: While the BE499 Encode Plus smart lock works with Airbnb, it's important to note that Apple Home Keys cannot be shared through Airbnb's integration.Instead, Apple Home Keys are ideal for property o...:

What is the overall length of the LCN 8310-804 door mounted safety sensors?

Resolution: The DMSS are shipped at an overall length with the end caps of 34.5” long.:

7500 mortise lock UL label

Resolution: The model 7500 locks did have a UL classification label in the past. In partnership with UL, it was discovered that the 7500 mortise lock could not have a UL classified label on it. The...:

What is LCN Special Template ST-3478?

Resolution: ST-3478 is used when mounting the 3130 cylinder body inside the head frame instead of the door. The track would then be mounted inside the door. This application uses a special mounting plate.For c...: