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FAQs

Why Doesn't the Schlage Touch Come with a Key?

Resolution: The Schlage Touch Series is a truly keyless lock and does not include a manual backup key.The Schlage Touch Series is also the only residential lock series to offer a truly pick-proof and bump-proo...:

What is a Key code?

Resolution: The five digit code stamped into the head of the key represents the 5 pins that are inside the cylinder.:

Does Falcon have a 1 1/4" SFIC mortise cylinder housing?

Resolution: Falcon previously had a 1 ¼" dimension SFIC mortise cylinder housing. This housing would accept a 6-pin SFIC core only. The C986 cylinder was discontinued in 2006. :

Can Schlage latches be used if the door prep hole is between 2 3/8" and 2 3/4?

Resolution: Schlage latch's comes equipped with 2 holes one for the 2 3/8" size and the other for 2 3/4 there would be no way to install in-between those 2 measurements.:

Will the BE499 connect to a Samsung device?

Resolution: The BE499 can connect to a Samsung device through the Schlage home app. However, the tap to lock function through the Apple Home app is only applicable to iPhone users. :

Why Am I Seeing a Green Check and Red X Simultaneously on the Schlage Connect

Resolution: If your Schlage Connect (BE469ZP) displays a green check and red X at the same time after entering a user code, this typically signals low battery power or incorrectly installed batteries. To resol...:

Does Schlage offer a Handleset that has a key on the handle?

Resolution: Schlage does not offer a handle et that has the ability to have a key in the lower half. The only locking option on the handleset is the Deadbolt in either a single cylinder or a double cylinder.:

Can a Schlage padlock KS72 be keyed alike to a Schlage deadbolt / lever?

Resolution: The Schlage padlock KS72 can be master keyed into any new or existing Schlage key system. This will allow you to integrate padlocks with door hardware and eliminate the need for separate keys. :

Which Dexter by Schlage lever looks like the Schlage Latitude lever?

Resolution: The Dexter by Schlage Solstice lever looks like the Schlage Latitude lever.:

Which Dexter by Schlage lever looks like the Schlage Elan lever?

Resolution: The Dexter by Schlage Marin lever looks like the Schlage Elan lever.: