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FAQs

Will the BE499 connect to a Samsung device?

Resolution: The BE499 can connect to a Samsung device through the Schlage home app. However, the tap to lock function through the Apple Home app is only applicable to iPhone users. :

Why Am I Seeing a Green Check and Red X Simultaneously on the Schlage Connect

Resolution: If your Schlage Connect (BE469ZP) displays a green check and red X at the same time after entering a user code, this typically signals low battery power or incorrectly installed batteries. To resol...:

Does Schlage offer a Handleset that has a key on the handle?

Resolution: Schlage does not offer a handle et that has the ability to have a key in the lower half. The only locking option on the handleset is the Deadbolt in either a single cylinder or a double cylinder.:

Can a Schlage padlock KS72 be keyed alike to a Schlage deadbolt / lever?

Resolution: The Schlage padlock KS72 can be master keyed into any new or existing Schlage key system. This will allow you to integrate padlocks with door hardware and eliminate the need for separate keys. :

Which Dexter by Schlage lever looks like the Schlage Latitude lever?

Resolution: The Dexter by Schlage Solstice lever looks like the Schlage Latitude lever.:

Which Dexter by Schlage lever looks like the Schlage Elan lever?

Resolution: The Dexter by Schlage Marin lever looks like the Schlage Elan lever.:

Which Dexter by Schlage door knob looks like the Schlage Bell door knob?

Resolution: The Dexter by Schlage Byron door knob looks like the Schlage Bell door knob.:

Which Dexter by Schlage door knob looks like the Schlage Sienna door knob?

Resolution: The Dexter by Schlage Dublin door knob looks like the Schlage Sienna door knob.:

Do LCN pneumatic operators have a safety stop feature to stop opening if hit an obstruction?

Resolution: When activated, the 7900 series control box will drive air to the operator, opening the door until the time on the timer card runs out.There is no safety stop feature built into the pneumatic opera...:

When ordering a Falcon OHC100 with Side Load (SL/GE) or End Load (EL/DP), will the closer will ship with the necessary bottom pivot?

Resolution: The Falcon OHC100 will ship with the appropriate bottom pivot set when ordered with either the Side Load (SL/GE) or End Load (EL/DP) arm option.: