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FAQs

Can the 371L-BE be re-handed in the field?

Resolution: Unfortunately this cannot be re-handed in the field. A new trim would be needed with the correct handing.:

How to remove trim from the Falcon M series mortise lock?

Resolution: Please click here for the Trim and Cylinder installation instructions. After removing the inside lever and washer, there is a collar that is threaded that can be removed with the spanner wrenc...:

What spindles are used on the Schlage Electrified Vandlgard functions LV9091, LV9093, LV9095, LV9493, and LV9495?

Resolution: The LV9091, LV9093, LV9095, LV9493, and LV9495 electrified Vandlgard mortise locks utilize separate spindles rather than a solid spindle like their non-Vandlgard counterparts. Use two of part...:

Can the Falcon 1690 device be used on doors shorter than 7 feet?

Resolution: The Falcon 1690 devices standard top rod can be shortened up to 5 inches, and its bottom hex rod can be shortened up to 8 inches. This means the device can be used on doors as short as 61 inc...:

Are Ives edge guards available with cutouts for automatic door bottoms?

Resolution: Ives edge guards are not available with cutouts for automatic door bottoms. It is best to make these particular cutouts in the field.:

Is the EL/EU selector switch available as a separate item for the Schlage L9000 series electrifed Mortise locks?

Resolution: The EL/EU selector switch is not available as a separate item. :

Is special dogging (SD) available for QELX 98/99 Series devices?

Resolution: Yes, special dogging is available Von Duprin QELX 98/99 Series devices.:

Which fasteners are used by the Advantage 700AA louver?

Resolution: The 700AA uses #8 x ¾" Phillips head screws.:

Can fasteners for Advantage 700AA louvers be purchased separately?

Resolution: Fasteners are available only with louvers; not separately.:

Zentra Mobile Credential - Moving from One Device to Another

Resolution: To move to a new mobile device/phone with an existing Zentra Mobile Credential:Install Zentra MAPP on new phone.Try using credential.If an error appears, uninstall and reinstall app, try again. (Th...: