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FAQs

Is the 8310-877S Header Mount Safety Sensor Spacer required when installing an 8310-877 Header Mount Safety Sensor?

Resolution: The HMSS Spacer is a 3” standoff that allows the HMSS to be slightly distanced from the face of the closed door. This helps to prevent ghosting caused by slight door movement while closed, and also...:

Can the 8310-806 3 position switch be used on the Falcon operator?

Resolution: Yes, the key switches 8310-806K or R from LCN will work on the Falcon operators. Wire the red to main act, black to main act com and green to safety sensor.:

What are the dimensions of the power supply cabinet used with the LCN Restroom Kit?

Resolution: The power supply cabinet included with the LCN Restroom kit has the following dimensions: 11-1/16” height x 7-7/8” width x 2-11/16” depth:

Is corrosion caused by condensation for the BE467 / FE410 covered under warranty?

Resolution: :

Zentra - Control Lock Battery Percentages and Behavior

Resolution: Question:How do the reported battery level percentages for Control Locks in Zentra correspond with “Low” and “Critical” battery event levels? Answer:The battery level % reported in Zentra is b...:

Does the 4040XP have an available fusible link arm?

Resolution: Unfortunately, there is not a fusible link arm available for the 4040XP.:

Does the Dexter line of closers offer a Blade Stop Spacer?

Resolution: The Dexter line up of Closers does not offer a blade stop spacer but since the mounting holes of the PA shoe are the same as LCN they could use the -61 BSS from LCN but we have no templates for thi...:

L9000 latch size.

Resolution: The L9000 series latch head size is 1.024" H x .693" W.:

If the lock was damaged during shipping will it still be covered under warranty?

Resolution: Physical damage resulting in the improper use of the lock is not covered under schlages warranty however if a Schlage product arrived damaged from the retailer it will still be covered by Schlages ...:

Manual Programming Instructions for the Schlage Encode Series

Resolution: Pairing your Schlage Encode Lock (BE489, BE499, or FE789) with the Schlage Home app is the recommended method for programming and managing your lock. The app provides a seamless way to configure se...: