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FAQs

Pure Access Cloud - Renaming a Schlage RC (RC11, RC15, RCK15)

Resolution: When renaming Schlage-branded devices in Pure Access Cloud (PAC), the device name in PAC may not match what is seen as originally named when the devices were added via the Engage Mobile App. I...:

Zentra - Renaming Schlage RC (RC11, RC15, RCK15)

Resolution: To update a Schlage RC (SRC) device in Zentra:On the Zentra website (currently living.zentra.co), click on “Devices”Click on the “three dots” on the right side of the screen, select “Edit Access Po...:

Is Vivint a Schlage Partner?

Resolution: Vivint is not an official Schlage partner, which means compatibility or full functionality cannot be guaranteed. For more information about Schlage partners, please click here.:

Does LCN have a closer certified for a Class1 division 1 rated applications?

Resolution: A class1 division 1 is for applications where there is explosive gases or vapors and LCN does not have any closers, or holders or operators that are certified to the class1 division1 ratings.:

Can Republic frames be insulated?

Resolution: Yes, there are specific application where Republic frames can and should be insulated such as our STC frames which must be fully grouted or filled with sound deadening insulation (fiberglass batting):

How do I properly hand Republic communicating frames?

Resolution: Helpful information for handing communicating frames is found on the iDigHardware site here: https://idighardware.com/2018/03/wwyd-handing-for-communicating-doors/ :

Where can I find a copy of the warranty for Republic Doors and Frames?

Resolution: The Republic Doors and Frames warranty is found in the Allegion Commercial Warranty document found here: https://us.allegion.com/en/resources/resource-library/document-library/allegion-documents.ht...:

How do you prep a 3130 concealed closer for a door wider than 1-3/4”?

Resolution: To prep a door wider than 1-3/4” for a 3130 to be concealed in the door, you will center the closer body in the middle of the door. The C/L of the track and the C/L of the closer body will sti...:

Why Doesn't the Schlage Touch Come with a Key?

Resolution: The Schlage Touch Series is a truly keyless lock and does not include a manual backup key.The Schlage Touch Series is also the only residential lock series to offer a truly pick-proof and bump-proo...:

What is a Key code?

Resolution: The five digit code stamped into the head of the key represents the 5 pins that are inside the cylinder.: