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FAQs

What spindles are used on the Schlage Electrified Vandlgard functions LV9091, LV9093, LV9095, LV9493, and LV9495?

Resolution: See video here regarding Electrified LV9000 Institution functions handing and use of split spindles.:

Can the Falcon 1690 device be used on doors shorter than 7 feet?

Resolution: The Falcon 1690 devices standard top rod can be shortened up to 5 inches, and its bottom hex rod can be shortened up to 8 inches. This means the device can be used on doors as short as 61 inc...:

Are Ives edge guards available with cutouts for automatic door bottoms?

Resolution: Ives edge guards are not available with cutouts for automatic door bottoms. It is best to make these particular cutouts in the field.:

Is the EL/EU selector switch available as a separate item for the Schlage L9000 series electrifed Mortise locks?

Resolution: The EL/EU selector switch is not available as a separate item. :

Is special dogging (SD) available for QELX 98/99 Series devices?

Resolution: Yes, special dogging is available Von Duprin QELX 98/99 Series devices.:

Which fasteners are used by the Advantage 700AA louver?

Resolution: The 700AA uses #8 x ¾" Phillips head screws.:

Can fasteners for Advantage 700AA louvers be purchased separately?

Resolution: Fasteners are available only with louvers; not separately.:

Zentra Mobile Credential - Moving from One Device to Another

Resolution: To move to a new mobile device/phone with an existing Zentra Mobile Credential:Install Zentra MAPP on new phone.Try using credential.If an error appears, uninstall and reinstall app, try again. (Th...:

Pure Access Cloud - Renaming a Schlage RC (RC11, RC15, RCK15)

Resolution: When renaming Schlage-branded devices in Pure Access Cloud (PAC), the device name in PAC may not match what is seen as originally named when the devices were added via the Engage Mobile App. I...:

Zentra - Renaming Schlage RC (RC11, RC15, RCK15)

Resolution: To update a Schlage RC (SRC) device in Zentra:On the Zentra website (currently living.zentra.co), click on “Devices”Click on the “three dots” on the right side of the screen, select “Edit Access Po...: