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FAQs

Is the Schlage Ease Smart deadbolt with C5 cylinder supported by Allegion/Schlage US?

Resolution: Unfortunately, no. These are supported by Allegion AU. Please see contact information for the Australian Branch of Allegion below.Australia Support: Office: 61 3 9300 9300info.au@allegio...:

Should I purchase an additional store warranty?

Resolution: Schlage does not recommend purchasing additional warranties on our products as Schlage is committed to our warranty commitments. :

What are the care and maintenance recommendations for Schlage padlocks?

Resolution: Care and Maintenance for Schlage KS and KS locks.In order to extend the life of your Kryptonite by Schlage KS-Series Padlock or KC-Series Locking Cable you should complete the following steps:For P...:

Will deadbolt indicators fit 1-1/2" bore door prep?

Resolution: The B500 and B600 Indicators are available for 2-1/8" door prep only. :

What parts available for deadbolt indicators?

Resolution: The B500 and B600 indicators will be available as a complete assembly sold separate.B500 Indicator assembly part # - TBDB600 Indicator assembly part # - TBD:

How do I specify the Gen2 indicator design when ordering a complete Schlage L9000 mortise lock?

Resolution: On February 1, 2024 Schlage began accepting orders for the new generation of messaging indicators for the L9000 mortise locks. The codes to specify an indicator when ordering a complete locks...:

Does Ives offer ball tips for commercial butt hinges?

Resolution: Ball tips are not available for Ives commercial butt hinges.:

When you order armor front less logo will it come with a UL stamp?

Resolution: When L9000 armor fronts are ordered through specials as less logo, there is no schlage logo or UL stamp.:

What is the part number for the ND HSLR FSIC tailpiece kit?

Resolution: The ND with HSLR trim and FSIC core, use a unique tailpiece configuration that consist of a modified A700-031 tailpiece, disk and washer. These pieces install into the back of the FSIC core like a ...:

When ordering for a non-standard thickness for the Schlage L9000 series mortise locks, are different lock bodies used?

Resolution: The lock body is the same for standard door thickness (1 ¾") and thicker doors. When ordered for 1 3/8" thick door, the lockcase is supplied with a narrow version of the mounting tabs.: