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FAQs

Is There a Limit to the Number of Home Keys or Express Mode Access Users on the Schlage Encode Plus?

Resolution: No, there is currently no limit on the number of Home Keys or Express Mode Access Users for the Schlage Encode Plus (BE499). The number of Home Keys is controlled by the owner of the lock and ...:

Will any of the current Falcon trims work on the obsolete Falcon XX device?

Resolution: Unfortunately none of our current Falcon trims will work on the obsolete Falcon XX device. Your best bet would be moving to a Von Duprin 88 Series and using one of the retrofit plates we have...:

Can a fire-rated device be converted to a non-fire-rated device with dogging?

Resolution: Unfortunately you can't convert a fire-rated device to a non-fire-rated device. A component inside the pushpad (dogging rod extension) that is installed for non-fire-rated devices is NOT inst...:

What are the "lock on open" and "lock on close" device settings for a Pure Access Cloud access point?

Resolution: These settings modify the existing latch interval setting but will only operate when a door position sensor is installed and configured for the access point.- Lock on Open: After an approval or adm...:

In Pure Access Cloud, what is the "Schlage Compatibility Mode" setting in the IP Bridge "Edit Access Point" menu* for?

Resolution: This enables Schlage Mobile Access Credential compatibility for IP Bridge access points that are equipped with MTB readers.*This setting will only appear for IP Bridge access points in tenants that...:

How do Auto-unlock w/Badge events appear in Pure Access Cloud History reports?

Resolution: For Legacy Isonas devices (RC03, RC04 and IP Bridges), both the start* and the end events are "Badge Unlock" events attributed to "System Admin."*There should be a user attributed approval at the s...:

Does NDE require different springcage for Yale or Medeco?

Resolution: Yes, the NDE has a different springcage.Part number: N523-224 is needed for J YA7, J YA6, J MED:

Can NDE take 12 or 24V external power?

Resolution: No, the NDE and NDEB locks are only powered by 4 AA alkaline batteries. :

Can Pure Access accommodate read in-read out entrances?

Resolution: Yes, for 12V low current fail secure devices, two reader controllers (RC-04, RC11, RC15) or one 2 door bridge can be used. For higher current, voltage, or fail safe devices, a minimum of one ASM wi...:

Can Engage accommodate read in-read out entrances?

Resolution: Yes you can have in and our reader with the Engage.You will need two CTE controllers with the reader at the door, one inside and one outside.: