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FAQs

How tall is the push pad, not the 4-1/4" tall door prep, for the 9947 impact device?

Resolution: The height of the actual pushpad, the portion not in the door, is 4-5/8" tall.:

Is it possible to retrofit Ives XY continuous hinges with EPT or TWP?

Resolution: Ives XY continuous hinges can be retrofitted in the field for EPTs. However, the TWP option is factory-install only.:

Are the QEL-L and QEL-B conversion kit compatible with all versions on QEL?

Resolution: The QEL-L and QEL-B are compatible with any QEL device manufactured after 2014. QEL devices made prior to 2014 must be replaced entirely.:

What is the cylinder retaining screw part number for the Schlage L9000 series mortise locks?

Resolution: The part number for the cylinder retaining screw for the Schlage mortise manufactured after April, 1994 is L583-481.:

Does the discontinued Ives 62 wall stop use the same rubber tip as the Ives 61 wall stop.

Resolution: The Ives 62 and 61 wall stops use the same rubber tip (WSPART.1075).:

Is the Gen2 indicator available with dual indication on the Schlage L9000 mortise lock?

Resolution: As of February 1, 2024, Schlage L9000 mortise locks can be ordered with dual indicators - both outside and inside. However this is dependent on the particular lock function supporting indicat...:

Schlage NDEB and LEB in Pure Access Cloud - Support for Lock Functions

Resolution: Question:Does Pure Access Cloud support special lock functions of Schlage NDEB and LEB locks?Answer:Yes. Within Pure Access, the function of a lock can be set under “Edit Device Settings” on ...:

Schlage RC and Pure Access Cloud - Not Connecting after Commissioning

Resolution: Question:I have commissioned a Schlage RC using Engage Mobile App, within the correct Engage site, and the device is not connecting to, or showing in, Pure Access CloudAnswer:Verify device is commi...:

What closer reinforcements (optional) are available on the Republic DP series door?

Resolution: 14 gauge standard:

What face skins are available on the Republic DP series door?

Resolution: 20 gauge or 18 gauge, Cold Rolled Steel or A60 GalvannealedAll DP Embossed are A40 galvannealed: