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FAQs

Where is the manufacturing date stamped on the 4040SE track?

Resolution: There is a date of manufacture stamp (sticker) on the inside of the track.:

Can the Falcon SC70A work in a flush ceiling condition on the pull side?

Resolution: The SC70A mounted on the pull side will work in a flush ceiling condition if there is a minimum 2" face frame.:

What fuse does the Senior Swing use?

Resolution: AC fuse, 120 VAC, 2.5 A time-delay:

Why will my Apple TV A1625 not allow for my Sense lock to connect?

Resolution: Depending on the age and the model number of the Apple Home kit, Apple may no longer support any updates resulting in the lock no longer communicating with the Apple Home Kit. Specifically, t...:

What is the part number for the BE365 inside escutcheon assembly?

Resolution: The part number for the standard BE365 is 02-060 and the BE365F is 02-065, this include the mounting plate, and interior cover plate.:

Is the Schlage Encode Plus Compatible with Matter's Device Network?

Resolution: No, the Schlage Encode Plus is not a Matter-enabled device and does not currently support integration with the Matter protocol. However, it remains an excellent choice for users who rely on Apple H...:

What type of screws come standard with Dexter closers?

Resolution: The Dexter brand closers come standard with a universal screw pack which contains SRT, wood and machine screws, along with thru bolts.:

What's the recommended mounting screw orientation for L9000 sectional thumb turns and coin turns?

Resolution: Schlage does not have a recommendation as the products will function with screws in either a vertical or horizontal position.:

Why Won’t the Keypad Numbers Light Up When I Press the Lock Icon on Schlage Encode Locks?

Resolution: If the keypad numbers on your Schlage Encode Series (models BE489, BE499, FE789) don’t light up when you press the lock icon, this behavior is normal and part of the lock’s design. Here’s how...:

How to convert the ND30 function to the ND40 function?

Resolution: Please click here for the image showing the parts needed to be changed to convert the ND30 to the ND40. After clicking on the image, you will be changing parts labeled CC and DD to parts labeled Z ...: