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FAQs

Resolution: No, the NDE and NDEB locks are only powered by 4 AA alkaline batteries. :

Can Pure Access accommodate read in-read out entrances?

Resolution: Yes, for 12V low current fail secure devices, two reader controllers (RC-04, RC11, RC15) or one 2 door bridge can be used. For higher current, voltage, or fail safe devices, a minimum of one ASM wi...:

Can Engage accommodate read in-read out entrances?

Resolution: Yes you can have in and our reader with the Engage.You will need two CTE controllers with the reader at the door, one inside and one outside.:

Is the Schlage Ease Smart deadbolt with C5 cylinder supported by Allegion/Schlage US?

Resolution: Unfortunately, no. These are supported by Allegion AU. Please see contact information for the Australian Branch of Allegion below.Australia Support: Office: 61 3 9300 9300info.au@allegio...:

Should I purchase an additional store warranty?

Resolution: Schlage does not recommend purchasing additional warranties on our products as Schlage is committed to our warranty commitments. :

What are the care and maintenance recommendations for Schlage padlocks?

Resolution: Care and Maintenance for Schlage KS and KS locks.In order to extend the life of your Kryptonite by Schlage KS-Series Padlock or KC-Series Locking Cable you should complete the following steps:For P...:

Will deadbolt indicators fit 1-1/2" bore door prep?

Resolution: The B500 and B600 Indicators are available for 2-1/8" door prep only. :

What parts available for deadbolt indicators?

Resolution: The B500 and B600 indicators will be available as a complete assembly sold separate.B500 Indicator assembly part # - TBDB600 Indicator assembly part # - TBD:

How do I specify the Gen2 indicator design when ordering a complete Schlage L9000 mortise lock?

Resolution: On February 1, 2024 Schlage began accepting orders for the new generation of messaging indicators for the L9000 mortise locks. The codes to specify an indicator when ordering a complete locks...:

Does Ives offer ball tips for commercial butt hinges?

Resolution: Ball tips are not available for Ives commercial butt hinges.: