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FAQs

Can you get replacement parts for Dexter closers?

Resolution: Unfortunately, there are no replacement parts for the Dexter closer lineup. If in warranty the entire unit will be replaced if out of warranty the customer will have to buy a complete closer.:

What is the silver foil piece that comes with the AD400 Com board?

Resolution: It is a foil reflective piece used to reflect the RF Signal away from the lockset. It is not optional it must be installed with the com board.Gasket foil part number is 46928974:

Why does the GF3000 Mag Lock temperature get so hot that it's burning to the touch, even with the use of the control module?

Resolution: Using the wrong voltage or not using a class 2 regulated filtered power supply. It is recommended that the customer uses a SchlagePS900 Series Power supply for the best operatation.:

If the Coin Cell Battery drains and fails on a CO 200 will the lock still function normally?

Resolution: No-the lock shuts down entirely until the coin cell is replaced. :

How do you troubleshoot the DPS on M490DEP Magnetic Locks?

Resolution: Connect a meter set to ohms to the lead of the Door Position Switch (DPS) and look for a change of state when operating the lock.:

Are the J-Series by Schlage Keypad Lever locks ADA compliant?

Resolution: The J-Series by Schlage keypad is not ADA compliant; however the Schlage Encode FE789 is ADA compliant.:

Does the Von Duprin E373LBE has cylinder override?

Resolution: No, the Von Duprin E370 Series Controls do NOT allow for cylinder override.The solenoid used to electrically lock/unlock the control is located where the cylinder would be on a mechanical version.T...:

Is Cylinder Dogging available on Von Duprin 88 Series Exit Devices?

Resolution: Cylinder Dogging is not an option on the 88 Series Exit Devices.:

Can the Von Duprin 6211 electric strike be used on a knock-down (KD) hallow metal door with compression anchors?

Resolution: The 6211 electric strike is rated for use in fire-rated frames. I suggest reaching out to your frame manufacturer to see if your frame accepts our strike and if the UL conditions would be comprised...:

Can I add a device to more than one device group in Engage?

Resolution: With the Engage application, you cannot add a device to more than one device group.: