Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What's the recommended mounting screw orientation for L9000 sectional thumb turns and coin turns?

Resolution: Schlage does not have a recommendation as the products will function with screws in either a vertical or horizontal position.:

Why Won’t the Keypad Numbers Light Up When I Press the Lock Icon on Schlage Encode Locks?

Resolution: If the keypad numbers on your Schlage Encode Series (models BE489, BE499, FE789) don’t light up when you press the lock icon, this behavior is normal and part of the lock’s design. Here’s how...:

How to convert the ND30 function to the ND40 function?

Resolution: Please click here for the image showing the parts needed to be changed to convert the ND30 to the ND40. After clicking on the image, you will be changing parts labeled CC and DD to parts labeled Z ...:

Can the GuardX 2670 device be electrified to connect it with a door operator?

Resolution: No, there is no electrical latch retraction or electric strike option on the Guard-X. The bolt must be either retracted by hitting the push bar or with a key.:

Are the AL latches still available?

Resolution: :

Can the new Chexit and discontinued Chexit gang wires be tied together?

Resolution: Per page seven of the new Chexit instructions (911030-00), the discontinued and new Chexit devices cannot be ganged together.:

Do we provide mounting tabs on the frame for EPT?

Resolution: Von Duprin does not offer mounting tabs for use with the EPT2, EPT10, or PNT1 power transfers.We would suggest checking with the frame or door manufacturer on how to modify the frame or door in the...:

How does electrified trim work with a Chexit?

Resolution: For the motor driven Chexit Devices manufactured since 8/24/2015, if the electrified trim is connected to the Chexit circuit board using the Trim Device Cable per Von Duprin Chexit (New Design) Wir...:

Will an EPT work with offset pivots?

Resolution: The Von Duprin EPT2/10 will work with ¾" pivots maximum. :

Does Von Duprin use Schlage mortise locks?

Resolution: Von Duprin uses its own 7500 mortise lockSchlage mortise locks are not compatible with Von Duprin panic bars. :