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FAQs

What is the purpose of Republic ME series Double egress frames?

Resolution: Double Egress Openings are designed to permit the flow of traffic in two directions through the same opening.:

Why is my DPS switch not changing state on my Schlage L9000 mortise lock?

Resolution: The DPS sensor on the L9000 mortise lock must be aligned with the corresponding DPS magnet in the magnet tray behind the strike. If DPS switch is not triggering, test first by applying the DP...:

What is the process of moving a site off a PAC's to solely Engage?

Resolution: You will have to create a new Stand Alone Engage site.From the old site: Delete the Engage devices Factory reset the devices Commission them...:

NDEB reader head part number?

Resolution: The part number for the NDE / NDEB reader is: N223-046You can order it from any Schlage dealer.:

What is the NDE80 DPS magnet tray part number?

Resolution: The part number for the NDE80 DPS magnet tray is: N223-021NOTE: This is ONLY for the NDE80.. NOT for the NDEB.:

Is the GF3000 Mag Lock UL294 Certified

Resolution: No, the GF3000 Mag Locks are not UL294 Certified.:

What is an E606 error message when updating Firmware at the lock using an HHD?

Resolution: According to the user guide, E606 is an invalid file. Make sure the firmware file is extracted/unzipped when loading it onto the HHD, and/or make sure they have the latest version of SUS.:

How to order a credential with nothing on it, no bit format or facility code...etc, How do I specify this when ordering the credential?

Resolution: Put the part number on the PO and then notate “no programming needed”. If we have any questions on your order, Order Entry will reach out to you. :

Will a Herculite Door Bracket HDB work with a M490DE/DEP Mag Lock?

Resolution: Yes, an HDB490 will work with a M490DE/DEP.:

What version HHD do I need to have; to update firmware package AD.A.141 on my PIMs and locks?

Resolution: The HHD must have a minimum version of 6.8.2: