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FAQs

If the Coin Cell Battery drains and fails on a CO 200 will the lock still function normally?

Resolution: No-the lock shuts down entirely until the coin cell is replaced. :

How do you troubleshoot the DPS on M490DEP Magnetic Locks?

Resolution: Connect a meter set to ohms to the lead of the Door Position Switch (DPS) and look for a change of state when operating the lock.:

Are the J-Series by Schlage Keypad Lever locks ADA compliant?

Resolution: The J-Series by Schlage keypad is not ADA compliant; however the Schlage Encode FE789 is ADA compliant.:

Does the Von Duprin E373LBE has cylinder override?

Resolution: No, the Von Duprin E370 Series Controls do NOT allow for cylinder override.The solenoid used to electrically lock/unlock the control is located where the cylinder would be on a mechanical version.T...:

Is Cylinder Dogging available on Von Duprin 88 Series Exit Devices?

Resolution: Cylinder Dogging is not an option on the 88 Series Exit Devices.:

Can the Von Duprin 6211 electric strike be used on a knock-down (KD) hallow metal door with compression anchors?

Resolution: The 6211 electric strike is rated for use in fire-rated frames. I suggest reaching out to your frame manufacturer to see if your frame accepts our strike and if the UL conditions would be comprised...:

Can I add a device to more than one device group in Engage?

Resolution: With the Engage application, you cannot add a device to more than one device group.:

Do you make or offer a longer electrical cord connecting the front to back of Schlage LEBMB lockset?

Resolution: For the LEB locks, we only have one length.We do not make or offer longer cables for the LEBMB locks. If you make any modifications to the lock or wires, it will void the warranty.:

Can I pull reports in Engage for who has which key assigned to them?

Resolution: The only reports you can run are the options in the audits tab.Unfortunately there is no option to pull report with that info with the free Engage software. :

Can I receive an automatic email alert for any low battery on any NDEB lock?

Resolution: Unfortunately there is no option for email alerts for low battery on the NDEB locks using the Engage software.You can see the battery level of the locks when you SYNC to the door to pull in the aud...: