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FAQs

What is the minimum door width for the 4010T series door closer to fit on?

Resolution: The minimum door width for the 4010T closer is 25” without a special template. :

How to locate your Schlage JFE105 lock’s programming and default codes.

Resolution: The default programming and access codes for your Schlage JFE105 lock can be found on the back of the Quick Start Guide you received with your lock.If you've misplaced your Quick Start Guide, you c...:

Does the 33A/35A-NL-OP come with a cylinder cup?

Resolution: The 33A/35A Series Exit Devices with the NL OP function requires the 388 Nightlatch cylinder only trim plate.There is a bracket that holds the rim cylinder to the 388.The part number for 386/3...:

What is the "Keypad Backlight Timeout" setting for the Schlage RCK15 in Pure Access Cloud?

Resolution: When enabling the keypad backlight, the timeout sets how long the backlight will stay illuminated after a key is pressed in seconds. Pressing the # key turns the backlight off until anot...:

How do I update firmware on a Schlage reader controller (RC11, RC15, RCK15) commissioned to a Pure Access Cloud tenant linked with Engage?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/update-access-point-firmware:

How do I update firmware on Isonas devices (RC03, RC04, IP Bridge)?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/updating-firmware:

Are the Isonas RC04 pigtails (CABLE-RC04-10 and CABLE-RC04-25) plenum rated?

Resolution: No, the RC04 pigtail cables are not plenum rated.:

Do lock “events" in Pure Access Cloud override "grant access" rules?

Resolution: No; while lock events override Auto-Unlock schedules, they do not override existing grant-access rules. As long as a user otherwise has valid credential access during that time, they wil...:

What cam does the LE cylinders use?

Resolution: The cam that the LE series locks use is Cloverleaf style.:

What is the part number for XE360 Exit Adapter?

Resolution: The part number is: 47641903You will have to specify exit device model and door thickness: