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FAQs

How do I update firmware on Isonas devices (RC03, RC04, IP Bridge)?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/updating-firmware:

Are the Isonas RC04 pigtails (CABLE-RC04-10 and CABLE-RC04-25) plenum rated?

Resolution: No, the RC04 pigtail cables are not plenum rated.:

Do lock “events" in Pure Access Cloud override "grant access" rules?

Resolution: No; while lock events override Auto-Unlock schedules, they do not override existing grant-access rules. As long as a user otherwise has valid credential access during that time, they wil...:

What cam does the LE cylinders use?

Resolution: The cam that the LE series locks use is Cloverleaf style.:

What is the part number for XE360 Exit Adapter?

Resolution: The part number is: 47641903You will have to specify exit device model and door thickness:

What cylinder is used on XE360?

Resolution: At launch, the cylinder used in the XE360 will be:47371667 - Assy, KIL cylinder, 6-pin (cylinder with 2 keys):

What part numbers for XE360 Flex Modules are available at launch?

Resolution: The part numbers are:47646313 - Indicator47876541 - Button47876542 - Deadbolt:

Do I have to be the administrator in Engage to add a device?

Resolution: In order to add or edit users or devices you must have Administrator or Manager rights. An Operator cannot add a device or edit devices or users.:

How can I get a count of all my devices in Engage?

Resolution: No, there is no report you can run that will provide that info. :

Is there any drivers for the MT20 to work with Linux?

Resolution: MT20 is not supported with Linux.: