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FAQs

What kind of door prep is acceptable for fire door modification in the field?

Resolution: The following job site preparations are acceptable for onsite modification of a fire door assembly:Holes for surface-applied hardware, fasteners, labeled viewers, function holes for mortise locksRo...:

How many levers come in the ALX lever pack?

Resolution: The ALX lever pack includes 5 levers in one of the following lever styles, ATH, RHO, SAT, SPA, TLR, BRK, BRW, LAT, LON. With multiple options of core type CL(Closed), BT(button), KIL (KIL), FS...:

Is the Schlage Sense Compatible with Ring?

Resolution: The Schlage Sense (BE479-Discontinued) is not compatible with Ring. Compatibility Details: The Schlage Sense can pair to the Schlage Home app via BluetoothThe Schlage Sense can pair to th...:

Can you order the L460 with key override?

Resolution: There is no standard option for the L460 deadbolt to be ordered with key override feature. :

Where is the keyway stamped on Schlage Full Size Interchangeable Cores?

Resolution: On Schlage Full Size Interchangeable Cores (FSIC), the keyway is stamped on the back of the plug. Click the following to see examples for Classic, Everest, and Everest Primus keyway stamping....:

Does the QEL-B sound continuously if it receives constant power?

Resolution: :

Does Von Duprin offer longer ratchet release screws for concealed rod exit devices?

Resolution: Longer ratchet release screws are available as part of the insulclad kits.:

How does QEL-L differ from standard QEL?

Resolution: QEL-L only retracts an exit device's latch and allows its push pad to remain active. This option is ideal when push pad monitoring (RX) is needed for other purposes.Standard QEL retracts an e...:

What is the length of the conventional cylinder tail piece for T series?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The length of the conventional tail piece for the T series locks, depends on the cylinder pin c...:

Can the QEL-B option be pre-installed at the factory?

Resolution: The QEL-B option is field-install only. It cannot be pre-installed at the factory.: