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FAQs

What is the key rotation to lock and unlock the Falcon W561?

Resolution: The W561 key rotation to lock or unlock is about 180° and cannot rotate 360° to lock or unlock. :

What does it mean when the Engage app shows the lock was “synced successful but Audits failed”?

Resolution: This error message is caused when the audit data doesn’t load correctly when syncing to the engage locks. This can be caused by bad signal strength from the engage app to the lock via Bluetooth. Lo...:

Can I get anti-ligature levers for the LE locks?

Resolution: The LE locks do not have an option for anti-ligature levers. :

How to Locate the Programming Sticker on a Dexter Keypad

Resolution: The default programming and access codes for your Schlage JBE105 lock are located on the back of the Quick Start Guide included with your lock.If you've misplaced your Quick Start Guide, these code...:

What exits devices will XE360 be compatible with at launch?

Resolution: At launch the XE360 will be compatible with the following exit devices:Falcon 25R/25SVon Duprin 22R, 22SVon Duprin 98/99 R,C, and S:

Does Schlage offer any explosion rated electronic products?

Resolution: No, Schlage does not offer explosion rated electronic products.:

Is the Schlage Connect Series Compatible with Adobe Home Alarm System?

Resolution: No, Adobe Home Alarm System is not a Schlage Partner. Therefore, Schlage cannot guarantee a successful connection or full functionality.For more information on Schlage partners, please visit the&nb...:

I cannot Commission my new LEB lock?

Resolution: That is usually due to an issue with the RX module on the Mortise case.Please check the following: The RX Module is not oriented correctly, should be ...:

What are FE410 measurement to Specs?

Resolution: :

Will moving the BE365 spring resolve the issues with the lock not engaging when trying to unlock or lock?

Resolution: Taking the back off the keypad of the Schlage BE365 will void the warranty and is not a recommended as a troubleshooting step by Schlage. If you are experiencing issues with your keypad lock, pleas...: