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FAQs

Resolution: Here are the differences::

Control affected locks that need retro-clips.

Resolution: All Control (BE467 and FE410) locks, Greenwich style that was manufactured before May 2023 will need the retro-clipsIf you have the Addison style, you do not need the retro-clips.If you are not sur...:

Can LEB handing be changed in the field?

Resolution: If not specified when ordering, they are defaulted to right hand. The lock can be handed in the field.Here are the link to the LE installation guide and the LE interactive installation guide:...:

What would prevent an LEB lock from securing on initial power up?

Resolution: Here are some of the things that can prevent the lock from locking: Handing screwPinched or damage wiresRex missing its leverIPB (if applicable) Devices function at commissioning :

What is the difference between BE467F and BE467B

Resolution: It's different versions of locks, the B's are 2.0 and F's are 2.2/2.3:

Where can I find the user guide for RC IP Multi-tech Reader Controllers?

Resolution: Click here for the RC reader user guide.:

Where can I find the data sheet for Schlage RC Accessories?

Resolution: Please click here for the RC accessories data sheet.:

Isonas Pure Access Cloud training videos

Resolution: You can find our training videos at: Our YouTube Channel: Isonas-Product Support - YouTube or at our website: https://us.allegion.com/en/resources/training/training-videos.html:

What is included in Battery Holder Kit for NDEB locks?

Resolution: Battery holder kit (N223-044), includes (1) Battery tray assembly and (1) Battery strap:

Will Schlage L9000 escutcheon trim cover the door prep holes from a King Cobra mortise lock?

Resolution: The door prep for the King Cobra mortise lock and the door prep for the Schlage L9000 mortise lock are not the same. Both locks have a 2 ¾" backset, but the placement, spacing, and size of cy...: