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FAQs

Resolution: That is usually due to an issue with the RX module on the Mortise case.Please check the following: The RX Module is not oriented correctly, should be ...:

What are FE410 measurement to Specs?

Resolution: :

Will moving the BE365 spring resolve the issues with the lock not engaging when trying to unlock or lock?

Resolution: Taking the back off the keypad of the Schlage BE365 will void the warranty and is not a recommended as a troubleshooting step by Schlage. If you are experiencing issues with your keypad lock, pleas...:

What is the minimum door width for the 4010T series door closer to fit on?

Resolution: The minimum door width for the 4010T closer is 25” without a special template. :

How to locate your Schlage JFE105 lock’s programming and default codes.

Resolution: The default programming and access codes for your Schlage JFE105 lock can be found on the back of the Quick Start Guide you received with your lock.If you've misplaced your Quick Start Guide, you c...:

Does the 33A/35A-NL-OP come with a cylinder cup?

Resolution: The 33A/35A Series Exit Devices with the NL OP function requires the 388 Nightlatch cylinder only trim plate.There is a bracket that holds the rim cylinder to the 388.The part number for 386/3...:

What is the "Keypad Backlight Timeout" setting for the Schlage RCK15 in Pure Access Cloud?

Resolution: When enabling the keypad backlight, the timeout sets how long the backlight will stay illuminated after a key is pressed in seconds. Pressing the # key turns the backlight off until anot...:

How do I update firmware on a Schlage reader controller (RC11, RC15, RCK15) commissioned to a Pure Access Cloud tenant linked with Engage?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/update-access-point-firmware:

How do I update firmware on Isonas devices (RC03, RC04, IP Bridge)?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/updating-firmware:

Are the Isonas RC04 pigtails (CABLE-RC04-10 and CABLE-RC04-25) plenum rated?

Resolution: No, the RC04 pigtail cables are not plenum rated.: