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FAQs

Isonas Pure Access Cloud training videos

Resolution: You can find our training videos at: Our YouTube Channel: Isonas-Product Support - YouTube or at our website: https://us.allegion.com/en/resources/training/training-videos.html:

What is included in Battery Holder Kit for NDEB locks?

Resolution: Battery holder kit (N223-044), includes (1) Battery tray assembly and (1) Battery strap:

Will Schlage L9000 escutcheon trim cover the door prep holes from a King Cobra mortise lock?

Resolution: The door prep for the King Cobra mortise lock and the door prep for the Schlage L9000 mortise lock are not the same. Both locks have a 2 ¾" backset, but the placement, spacing, and size of cy...:

What is the Part Number for NDEB DPS Kit?

Resolution: THe NDEB DPS kit, part # L483-055, includes sensor with wire harness and connector. :

What is Part Number for NDEB Motor assembly?

Resolution: The part number for the motor assembly (chassis) is N223-007 it includes: (1) NDE Chassis subassembly &...:

What readers can read Isonas proprietary prox credentials with an IP Bridge?

Resolution: You can only use the Isonas R1 readers with the IP bridge to read Isonas prox and Pure mobile credentialsClick here for the data sheet.:

When is end of support for Isona Pure Access Manager?

Resolution: Pure Access Manager customers can continue to use their software indefinitely, but the product went ‘end-of-life’ on 12/31/2021 and reached ‘end-of-support’ on 12/31/2023. There will no longer...:

What Schlage devices are supported by Pure Access Cloud linked to Engage?

Resolution: The Schlage Reader Controllers (RC11, RC15 RCK15), NDE and LE devices are currently supported.:

What is a reader tamper alert?

Resolution: Reader tamper alert would occur if the cover was opened or if the reader was moved from the wall it was sitting on. If someone was troubleshooting the reader, getting the tamper alert is norma...:

How do I update a Control lock to get current audits?

Resolution: Since the Control locks do not have Wi-Fi capabilities, you must need to sync to your lock to get the latest audits. Go to the lock with your Engage Mapp, cl...: