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FAQs

Where can I find the user guide for RC IP Multi-tech Reader Controllers?

Resolution: Click here for the RC reader user guide.:

Where can I find the data sheet for Schlage RC Accessories?

Resolution: Please click here for the RC accessories data sheet.:

Isonas Pure Access Cloud training videos

Resolution: You can find our training videos at: Our YouTube Channel: Isonas-Product Support - YouTube or at our website: https://us.allegion.com/en/resources/training/training-videos.html:

What is included in Battery Holder Kit for NDEB locks?

Resolution: Battery holder kit (N223-044), includes (1) Battery tray assembly and (1) Battery strap:

Will Schlage L9000 escutcheon trim cover the door prep holes from a King Cobra mortise lock?

Resolution: The door prep for the King Cobra mortise lock and the door prep for the Schlage L9000 mortise lock are not the same. Both locks have a 2 ¾" backset, but the placement, spacing, and size of cy...:

What is the Part Number for NDEB DPS Kit?

Resolution: THe NDEB DPS kit, part # L483-055, includes sensor with wire harness and connector. :

What is Part Number for NDEB Motor assembly?

Resolution: The part number for the motor assembly (chassis) is N223-007 it includes: (1) NDE Chassis subassembly &...:

What readers can read Isonas proprietary prox credentials with an IP Bridge?

Resolution: You can only use the Isonas R1 readers with the IP bridge to read Isonas prox and Pure mobile credentialsClick here for the data sheet.:

When is end of support for Isona Pure Access Manager?

Resolution: Pure Access Manager customers can continue to use their software indefinitely, but the product went ‘end-of-life’ on 12/31/2021 and reached ‘end-of-support’ on 12/31/2023. There will no longer...:

What Schlage devices are supported by Pure Access Cloud linked to Engage?

Resolution: The Schlage Reader Controllers (RC11, RC15 RCK15), NDE and LE devices are currently supported.: