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FAQs

8827, do the rods move up when the cross bar is depressed, or is that just on the fire rated version?

Resolution: Yes, both rods should go up when you push the cross bar, Standard or fire rated, both rods go up.:

Does Ives have a primered painted version of their kick plates?

Resolution: Ives does not offer a prime coat finish option for kickplates. We do not recommend painting kickplates as doing so would void our warranty and could cover the UL label on an 8402 kickplate..:

Isonas RC03, RC04, IP Bridge and Schlage RC - PoE Negotiation Protocol

Resolution: Question:Do Isonas and Schlage devices negotiate for PoE via LLDP or CDP?Answer:LLDP protocol is used. CDP is proprietary to Cisco devices.:

What template should be used for L9460 XL11-635?

Resolution: The L9460 XL11-635 utilizes the same door prep as the L9050. For Rose trim, use template L896 (wood) or L897 (metal).For Escutcheon trim, use template L826 (wood) or L827 (metal). :

Does Von Duprin offer key removable (KR) kit installation at the factory before shipping mullion?

Resolution: No, that service is not offered. KR kits are installed in the field.:

Does Von Duprin offer a Dual Switch (DS) kit for electric strikes?

Resolution: Von Duprin offers the Dual Switch kit option on new electric strikes as well as replacement kits (see current Von Duprin price book). Von Duprin does not offer a Dual Switch kit for field conversio...:

Which type of latch bolt does the Von Duprin 2227 device use?

Resolution: The Von Duprin 2227 device uses deadlocking anti-friction latch bolts with 5/8" throw.:

Does Ives offer a substitute for the Zero 910 hinge?

Resolution: The Ives 112XY continuous hinge is the closest equivalent to the Zero 910 hinge. :

Schlage RC - Support for No-Tour Functionality

Resolution: Question:Do Schlage RC devices (RC11, RC15, RCK15) support no-tour credentials in ZentraAnswer:No. Schlage RC devices are online-type devices that will update, in real time, via programming c...:

Does Falcon offer exit only (EO) trim plates for the 24/25 Series?

Resolution: Falcon does not offer EO trim plates for the 24/25 Series exit devices.: