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FAQs

Will the 718C for the 24C work on a 2-1/4" thick door?

Resolution: When ordering a 718C-C for use with the 24-C or 25-C devices, the door thickness should be indicated if other than 1 ¾" to ensure the product can accommodate the door thickness.For example, for a 2...:

Can Access Codes Auto-Generate in the Schlage Home Application?

Resolution: No, the Schlage Home application does not currently support auto-generation of access codes. Users must manually create each access code by entering a name and a specific code for each entry.Howeve...:

8827, do the rods move up when the cross bar is depressed, or is that just on the fire rated version?

Resolution: Yes, both rods should go up when you push the cross bar, Standard or fire rated, both rods go up.:

Does Ives have a primered painted version of their kick plates?

Resolution: Ives does not offer a prime coat finish option for kickplates. We do not recommend painting kickplates as doing so would void our warranty and could cover the UL label on an 8402 kickplate..:

Isonas RC03, RC04, IP Bridge and Schlage RC - PoE Negotiation Protocol

Resolution: Question:Do Isonas and Schlage devices negotiate for PoE via LLDP or CDP?Answer:LLDP protocol is used. CDP is proprietary to Cisco devices.:

What template should be used for L9460 XL11-635?

Resolution: The L9460 XL11-635 utilizes the same door prep as the L9050. For Rose trim, use template L896 (wood) or L897 (metal).For Escutcheon trim, use template L826 (wood) or L827 (metal). :

Does Von Duprin offer key removable (KR) kit installation at the factory before shipping mullion?

Resolution: No, that service is not offered. KR kits are installed in the field.:

Does Von Duprin offer a Dual Switch (DS) kit for electric strikes?

Resolution: Von Duprin offers the Dual Switch kit option on new electric strikes as well as replacement kits (see current Von Duprin price book). Von Duprin does not offer a Dual Switch kit for field conversio...:

Which type of latch bolt does the Von Duprin 2227 device use?

Resolution: The Von Duprin 2227 device uses deadlocking anti-friction latch bolts with 5/8" throw.:

Does Ives offer a substitute for the Zero 910 hinge?

Resolution: The Ives 112XY continuous hinge is the closest equivalent to the Zero 910 hinge. :