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FAQs

Why am I receiving a pop-up window every time I try and add a code?

Resolution: When you hit the (+) icon to add a new code, the app will redirect you to a new code management page. This page automatically toggles the notification on. If you do not have permission to send noti...:

How was the Falcon M series lever trim attached?

Resolution: The Falcon M series lever trim was attached using a hex screw (42) to hold the lever (13) in place. The rose and the escutcheon were held in place with a threaded collar (2) that threaded onto the ...:

Can the current 33/3527A series device rods be used the old 33/3527?

Resolution: No, the old 33/3527 rods cannot be used on the current version 33/3527A and vice-versa. They connect to the center case and latch differently. :

What are the Falcon K series cylindrical lock lever dimensions?

Resolution: Please click here to see the dimensions for the Falcon K series lever dimensions.You can also see the Falcon Catalog by clicking here, and go to page 20.Note: Return to door meets 1/2" requirement ...:

Is it normal for new hinges to make a rubbing sound?

Resolution: Schlage uses a lubricant in the hinges that can make a rubbing sound when the door is used. Over time this will go away as the excess lubricant dries and the door is used more frequently. :

Can the Levers Be Replaced on the Schlage Encode Lever?

Resolution: Yes, the levers on the Schlage Encode Lever (FE789) can be replaced. The FE789 levers are the same as those used with Schlage F51 locks. However, it’s important to ensure that the handing (left-han...:

Is there a heavy duty solid arm option for the 4020 top jamb mount LCN closer?

Resolution: Unfortunately, there is no option (std or special) for a heavy duty solid arm for the 4020 top jamb mounted closer. :

When did the 4050/4050A start shipping with a shaft spacer for pull side mounting?

Resolution: The shaft spacer was added when the 4050 changed to the 4050A, which was about Jan.6,2020.:

Is there a part number for the shaft spacer on the 4050A pull side mounting?

Resolution: You can order the part number 4810-61 which is the same shaft spacer and is used for both the 4810 and 4050A closers:

RC-03 Installation guide

Resolution: For the Isonas RC-03 installation and user guide please click here: