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FAQs

Can you purchase just the hold open nut for the HEDA arm?

Resolution: The hold open nut for the HEDA arms on some series can be replaced. The part number is the -41 and is found in the 4040XP, 4110, 1260 and 1460 series and the 4050A will use the 4040XP-41:

When ordering cut SKD operating keys, are they considered masters or changes?

Resolution: SKD keys are considered change keys and not masters. When ordering cut SKD operating or control keys, use the appropriate “48-XXX” number. For instance, if the keyway is C145, a cut oper...:

Can You Replace the Cylinder in a Schlage Encode Series Smart Lock?

Resolution: Yes, the Schlage Encode Series smart locks feature removable cylinders, allowing for replacement or re-keying. However, the replacement cylinder must meet specific requirements to ensure proper fun...:

How to Change the Password on the Schlage Home app

Resolution: You can change your Schlage Home app password at any time. However, you must know your current password to make the change.To Change PasswordOpen the Schlage Home app.Press the Menu Icon in the top...:

Can I Still Purchase BE469NX, BE469WK, or BE469IR Locks?

Resolution: No, Schlage discontinued these versions of the Schlage Connect (BE469) in 2018. Schlage now exclusively offers the Z-Wave Plus version, known as the Schlage Connect Z-Wave Plus (BE469ZP).For purcha...:

Does Schlage offer a 610 (US7) Finish?

Resolution: Schlage does not offer a 610 (US7) finish. The 610 (US7) finish is a Bright Brass, Blackened, Bright Relieved clear coated finish. :

What are the differences between the Falcon T series ANSI Strikes?

Resolution: The difference between the two available Ansi Strikes for the Falcon T series is the lip length. Both ANSI Strikes are 1 ¼" x 4 7/8" Falcon Part Number 005161-000 is ANSI 1-1/4" x 4-7/8" ...:

What are the Falcon T series cylindrical lock lever dimensions?

Resolution: Please click here to see the dimensions for the Falcon T series lever dimensions.You can also see the Falcon Catalog by clicking here, and go to page 14.Note: Return to door meets 1/2" requirement ...:

Will the 718C for the 24C work on a 2-1/4" thick door?

Resolution: When ordering a 718C-C for use with the 24-C or 25-C devices, the door thickness should be indicated if other than 1 ¾" to ensure the product can accommodate the door thickness.For example, for a 2...:

Can Access Codes Auto-Generate in the Schlage Home Application?

Resolution: No, the Schlage Home application does not currently support auto-generation of access codes. Users must manually create each access code by entering a name and a specific code for each entry.Howeve...: