Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Will the Engage app work on Android tablets or Apple iPads?

Resolution: We support and test the flagship phone models from Apple, Samsung, LG, Motorola, and Google for the last 2 years, such as:iPhone 11 Pro or newerSamsung S20 or newerWe have not tested the Engage app...:

Engage - No-Tour End of life FAQ

Resolution: Please click on the link below for the Engage NO-TOUR end of life (only No-Tour)Allegion - Engage (allegionengagemigration.com) :

In Engage, why does all my Control locks (BE467/FE410) show the orange explanation point “!” next to the device name?

Resolution: The orange “!” indicator means there was a programming change that affected the device. On the control lock, the only way to clear the “!” indicator is to sync with the door with the Engage ap...:

How many events can be generated per report in Isonas?

Resolution: You can generated 100002 events per report.:

What are the dimensions of the 1790 HB (Hold back) set screw?

Resolution: 4-40 1/8" We do not sell this screw by itself. If one is needed, we recommend purchasing it through part number: CAMASY.101:

Are ND HSLR locks available with the Pack Cylinder Loose in box (PCL) option?

Resolution: ND locks with the HSLR trim are not available with the PCL (Pack Cylinder Loose in box) option. The ND HSLR box is a specially designed and engineered box customized to support the specific w...:

What electrified trim can be used on a staircase door with a Falcon 25 Rim?

Resolution: The Falcon 25 Series has an Electrified Lever Trim, the FSA-510L/L-BE or FSE-510L/L-BE.The Falcon 25 Series also has an Electrified Thumbpiece trim, the FSA/FSE-512TP/TP-BE.These Electrified Trims ...:

How the 900-FA board functions with the PS914-4RL?

Resolution: The 900-FA board is used to disrupt output power of the board upon which it is mounted. The 900-FA board uses a Normally Closed Dry Contact, normally from the Fire Alarm System.When that conta...:

How to Schedule Schlage Encode Locks to Automatically Lock at a Set Time

Resolution: Schlage Encode locks (models BE489, BE499, and FE789) are equipped with a Scheduled Locking feature, allowing you to automate locking at specific times. To access this feature, your lock must be pa...:

Is the Schlage Encode Lever Warrantied for Gate Use?

Resolution: No, the Schlage Encode Lever (model FE789), as well as other Schlage residential locks, are not rated or warrantied for use on exterior gates. These smart locks are not built to withstand outdoor e...: