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FAQs

Resolution: The Yonomi app is being pulled from the app store effective Friday, Sept 29, 2023.Please refer to the following for customer talking points and FAQ answers. https://www.yonomi.com/yonomi-app-e...:

What are the engraving options for the HL6/PL7/PL8 tubular, and HL6-9000 mortise locks?

Resolution: Please click here for the HL series catalog and go to page 11 for the engraving options.:

Can you reuse ELR from old 33/35 in new 33/35a?

Resolution: No. The old latch retraction units are incompatible with the new 33/35a design.:

Can a 2' Von Duprin device be cut to fit an opening smaller than 2'?

Resolution: No. The device is designed for a 2' opening and cannot be cut down.:

What happens when DC power is cut to the Chexit instead of using the yellow fire alarm input wire?

Resolution: The motor or solenoid will unblock, but the Chexit alarm will not sound since the Chexit board lost power. It is absolutely recommended to connect the Chexit fire alarm wire to a normally closed fi...:

Can the 3SP1 open to 180°?

Resolution: The 3SP1 can open to 180°, but as the hinge opens, the tension on the spring will increase making it harder to open that much. :

Can a Chexit's SEC relay be 12vdc?

Resolution: The SEC relay is a dry contact. An external 12vdc being ran through the dry contact is fine. :

Can a Chexit's Alarm relay be 12vdc?

Resolution: The Alarm relay is a dry contact. Running 12vdc through the dry contact is fine. :

What are the first four dipswitches of the Chexit module for?

Resolution: The first four dipswitches adjust the time it takes for the Chexit to arm after the access control contact closes or the key switch is used to turn the device on. Switch one adjusts the arming...:

Is there a parts manual for the Ives flush bolts?

Resolution: As the flush bolts are sold as a unit and there are no internal parts available for sale, there is no parts breakdown. :