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FAQs

Is the Von Duprin 2227-F device approved for use on single doors?

Resolution: The 2227-F device's UL fire label covers pairs of doors only.:

Can the 252L lever trim's cable assembly be sized/adjusted?

Resolution: The 252L cable assembly cannot be sized/adjusted. It is designed so that the 252L lever sits precisely 54" above the floor. :

Does Ives still offer the 260 flush bolt?

Resolution: Ives no longer offers the 260 flush bolt.:

Can a Schlage Full Size Interchangeable Core be ordered 0-bitted?

Resolution: The default pinning on Schlage Full Size Interchangeable Cores (FSIC) is 1-bitted even when 0-bitted is requested. This is due to a 0-bitted core being very difficult to remove if installed i...:

Will a 914 KIL trim work with a 22 series device?

Resolution: The 914-KIL lever trim works with the Falcon (formerly Monarch) 19 Series Exit Devices..The mounting posts do not line up with the 22 Series Exit Devices..:

Can the 22 series exit device be used with E996 trim?

Resolution: The 22 Series Exit Devices will not work with the E996 or M996 trims.The E996 and M996 trims are only used on the 98/99 Series Exit Devices.Von Duprin does not make an electrified trim for the 22 s...:

What are the Schlage Mobile App operating systems requirements?

Resolution: Here are the operating systems supported::

Will the Engage app work on Android tablets or Apple iPads?

Resolution: We support and test the flagship phone models from Apple, Samsung, LG, Motorola, and Google for the last 2 years, such as:iPhone 11 Pro or newerSamsung S20 or newerWe have not tested the Engage app...:

Engage - No-Tour End of life FAQ

Resolution: Please click on the link below for the Engage NO-TOUR end of life (only No-Tour)Allegion - Engage (allegionengagemigration.com) :

In Engage, why does all my Control locks (BE467/FE410) show the orange explanation point “!” next to the device name?

Resolution: The orange “!” indicator means there was a programming change that affected the device. On the control lock, the only way to clear the “!” indicator is to sync with the door with the Engage ap...: