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FAQs

Resolution: As an optionYou can order separately the XQ02-309 (T strike) and specify 7/8" lip lengthYou can order separately the XQ07-351 (ANSI strike) and specify 7/8" lip length:

What is the standard strike lip length for the HL6?

Resolution: HL6/PL7/PL8 T strike part numbers:HL6PART.10040 (605)HL6PART.10041 (606)HL6PART.10042 (612)HL6PART.10043 (613)HL6PART.10044 (625/626/629/630):

Does Schlage offer a retrofit KIL cylinder for Sargent 10X?

Resolution: Additionally, the Sargent 10X series KIL cylinder tailpiece length is 1.15". Schlage does not offer a tailpiece for the Sargent 10X series.:

Move Schlage Sense Lock from Schlage App to HomeKit

Resolution: The Schlage Sense - BE479, Discontinued can only be paired to the Schlage Home App or Apple HomeKit, the Sense cannot be paired to both simultaneously. If you have already paired your Sense lock to...:

Schlage Sense: Pair to the Schlage Home App

Resolution: The Schlage Sense - BE479, Discontinued is compatible with the Schlage Home app via both Bluetooth. The Schlage Sense is also compatible with Wi-Fi via the Schlage Sense Wi-Fi Adapter - BR400, Disc...:

Troubleshooting Navigation Issues in the Schlage Home App

Resolution: Why is the Schlage Home App Screen Limited or Hard to Navigate?If you're experiencing navigation issues with the Schlage Home app, it might be due to your phone's font size settings. When the font ...:

Is there a jig to cut the tailpiece for the Corbin or Sargent LFIC Primus cores?

Resolution: The existing Corbin or Sargent tailpiece must have one leg shortened. A tailpiece cutting jig is available part 47646702, to aide tailpiece cutting.:

When manually pushing a file works with an HHD, when I generate a new file, it still wants to manually push. What is the problem?

Resolution: Go to SUS options>update mode> and make sure auto update is purple, this will allow the file to be pushed automatically from Express.:

What are the wire leads on a 701 pushbutton?

Resolution: Black wires are normally closed; white wires are normally open.:

Does the CO-100 MD with Privacy come with inside thumb turn and Privacy button?

Resolution: It only has the inside thumb turn which has to be connected to the DPS terminal on main PCB.: