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FAQs

When ordering the KS Brass padlock less cylinder, will it come with a driver?

Resolution: KS Series brass padlocks ordered less cylinder include the Driver and all other internal padlock parts.:

What is the maximum fire rating for Republic MH series frames?

Resolution: Maximum fire rating 90 minute with compression anchors:

What is the maximum fire rating for Republic ME series frames?

Resolution: Maximum fire rating 180 minute:

What is the standard rabbet size for Republic MH series frames?

Resolution: 1-3/8" (actual dimension 1-9/16"); 1-3/4" (actual dimension 1-15/16"). Rabbet dimension is 3/16" greater than the door thickness.:

what is the standard rabbet size for Republic ME series frames?

Resolution: 1-3/8" (actual dimension 1-9/16"); 1-3/4" (actual dimension 1-15/16"). Rabbet dimension is 3/16" greater than the door thickness:

What door thicknesses are republic ME series frames manufactured to accommodate?

Resolution: Made for two basic door thicknesses: 1-3/8" or 1-3/4" (Consult factory for optional thicknesses.):

What door thicknesses are Republic MH Series frames made to accommodate?

Resolution: Made for two basic door thicknesses: 1-3/8" or 1-3/4" (Consult factory for optional thicknesses.):

Can the 8310-856 actuator be mounted in a double gang box?

Resolution: The 8310-856 or 8310-856(T) mounts in a single gang box. :

Why can't I add a schedule via Engage mobile app?

Resolution: Device and User Schedules must be added and edited from Engage Web Portal: https://portal.allegionengage.com/signin Schedules can be assigned to Users and Devices via Engage Mobile APP:

How to add a mobile credential?

Resolution: The mobile credential can only be added from the web portal.https://portal.allegionengage.com/signinYou cannot add a mobile credential from a Engage phone app.: