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FAQs

How many locks will a PIB-300 work with?

Resolution: Max of 2, Addressed 0 and 1:

After updating firmware on a PIM-400 will you need to relink doors?

Resolution: Yes, a firmware upgrade will require you to relink doors. :

Resolution: No, troubleshooting your lock remotely is generally not possible. The majority of troubleshooting steps require physical access to the lock to inspect, adjust, or resolve issues effectively. For ex...:

How do I properly align a CO/AD tailpiece when putting the lever on the lock, when the lock is always opening in the up position?

Resolution: With a Phillips head screwdriver, put it in the spring cage and turn the cam all the way to the right until it stops. Then turn the key 90 degrees to the right and slide the lever on.:

What is the difference between the power boost batteries and normal alkaline batteries?

Resolution: Power boost batteries output 1.7 VDC per battery whereas the standard alkaline batteries output 1.5 VDC. :

What Smart Locks Are Compatible With the Schlage Home App?

Resolution: The Schlage Home app is compatible with several Schlage smart locks, allowing you to manage access codes, monitor lock activity, and receive notifications. Below is the list of locks that can be pa...:

Can I Troubleshoot the "Unreachable Error" Remotely?

Resolution: Experiencing an "Unreachable Error" with your smart lock can be frustrating, especially when you're trying to manage your home security remotely. This error occurs when the lock loses connectivity ...:

Will the Falcon dogging kit part number KIT.1197 work in the Falcon model 24/25 device?

Resolution: NO, this part number KIT.1197 is the dogging replacement kit for the Falcon (formerly Doromatic) 1690/1790 devices. :

Will Onity lever trim work with the Von Duprin 33A/35A devices?

Resolution: We have not tested an Onity trim with the 33A/35A devices.Note that the cam on the back of the centercase of the 33A/35A device can only rotate in one direction, regardless of the handing of the de...:

How do I "electrify" my Falcon 1990?

Resolution: The Falcon (formerly Doromatic) 1990 does not have any electrical options.The Falcon 1690 can be ordered with the MEL (Motorized Electric Latch retraction) option and “Less Rods” to reuse the 1990'...: