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FAQs

Will Onity lever trim work with the Von Duprin 33A/35A devices?

Resolution: We have not tested an Onity trim with the 33A/35A devices.Note that the cam on the back of the centercase of the 33A/35A device can only rotate in one direction, regardless of the handing of the de...:

How do I "electrify" my Falcon 1990?

Resolution: The Falcon (formerly Doromatic) 1990 does not have any electrical options.The Falcon 1690 can be ordered with the MEL (Motorized Electric Latch retraction) option and “Less Rods” to reuse the 1990'...:

Why would I use an electric strike with the QEL device?

Resolution: Using an electric strike with a device with Electric Latch Retraction (EL, QEL , or MEL) would not be common since they both unlatch the door.You might use this combination to achieve a “Fail Safe”...:

What levers for the Falcon MA series has a return of 1/2"?

Resolution: Return to door meets ½" requirement or less for the following levers: Dane, Quantum, Boardwalk and Longitude and Sutro levers.:

Can you use swing clear hinges on the benchmark operator?

Resolution: Swing clear hinges can be used on the 9140-push side mount only. They cannot be used with the 9130-pull side mount.:

Can the Schlage Encode Series Lock Be Master Keyed?

Resolution: Yes, Schlage residential locks, including the Encode Series models (BE489, BE499, and FE789), are equipped with a 5-pin C-keyway cylinder that supports master keying. Master keying allows for the c...:

What should I do if my lock isn't working ony my brand new home?

Resolution: Most builder's have a one year warranty on new builds. This includes Lennar. They will ask you to contact us to troubleshoot the issue and advise whether a replacement is needed and provide a case ...:

If I attach a Z-Wave antenna to a computer can I controll a be469 through my pc?

Resolution: You can install a Z-Wave antenna on a PC to interact with Z-wave components, after installing the component you will need install the desired software you intend to use to interact with your lock.&...:

How should I prepare before calling customer service?

Resolution: When calling in for technical support have your program sticker on hand, be near the lock you are calling about, and prepared to troubleshoot. You may need to use a Philips head screw driver a...:

Can the longer ratchet release screw from the INS-2 Kit for a 98/9947 or 33/3547A be ordered separately?

Resolution: The longer ratchet release screw used with the INS-2 Kits for 98/9947 and 33/3547A device is available as part # 972476.: