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FAQs

How do I renew my Pure Access Cloud license?

Resolution: Allegion does not sell Pure Access Cloud licenses or Pure Access Cloud license renewals direct to end users. You will need to contact you Pure Access Cloud integration partner so they can order the...:

How do you reset the password on Vendor Access Management Software?

Resolution: The Only option is to UNINSTALL AND REINSTALL.:

Do all the LE Locksets come with included DPS?

Resolution: It will either come with the DPS strike box or external DPS, it depends on the exact model ordered.:

Is there a template or instructions on installing a Falcon 1790 to a 4954 mullion.

Resolution: There is not a template or instruction available for the Falcon 1790 for use with steel mullions such as the 4954.:

Is it possible to order a 050072 center case cover for a 9927-F with the UL fire label?

Resolution: The 9927-F cover, part number 050072 will ship out less label. :

What's the difference between a form C relay and a Solid-State Relay?

Resolution: A Solid state relay is defined as a relay that uses voltage to change the state of the relay. Apply 12 or 24 VDC to the relay control input and the output relay changes stateSolid state relay is de...:

Why does the instructions suggest calling Tech Support for installing geared continuous hinges on lead lined doors?

Resolution: All Tech support will suggest is not to use the lead lining as an anchor for the mounting screws for the hinge. The mounting screws should avoid the lead lining in the door. :

What cylinder is used on the 252L pool gate trim?

Resolution: The 252L trim used with the 98/9952 Pool Gate Device uses a 1-1/4" mortise cylinder (reference Schlage 20-001, L583-477 cam).:

Customer ordered 55 series rim NL-OP would they still need: 050105 55CK-NL ConversionKit?

Resolution: If the 55NLOP was ordered form the factory, then it should have come with the NL Cams in the center case of the device necessary for a cylinder to retract the latch.The cylinder would be mounted to...:

Is there an LCN TBTRX screw pack that will work on doors over 1.75" thick?

Resolution: No, the maximum door thickness would be 1.75". This is because we do not carry any Torx MS long enough to work on doors thicker than 1.75". The maximum length Torx MS we carry is 2.25" ...: