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FAQs

Why does my PB405 not engage when power is going to it?

Resolution: It needs to have the strike underneath it (this lock has re-lock switch, built into it) the plate has a magnet on it and will only allow the bolt to project if the strike plate is aligned. :

When should a Twisted Tailpiece vs. a Straight Tailpiece to be used on an AD/CO 993?

Resolution: The Twisted Tailpiece should only be used with Von Duprin products. The Straight Tailpiece should be used for all other exit device applications. :

How many locks will a PIB-300 work with?

Resolution: Max of 2, Addressed 0 and 1:

After updating firmware on a PIM-400 will you need to relink doors?

Resolution: Yes, a firmware upgrade will require you to relink doors. :

Can I Troubleshoot My Lock Remotely?

Resolution: No, troubleshooting your lock remotely is generally not possible. The majority of troubleshooting steps require physical access to the lock to inspect, adjust, or resolve issues effectively. For ex...:

How do I properly align a CO/AD tailpiece when putting the lever on the lock, when the lock is always opening in the up position?

Resolution: With a Phillips head screwdriver, put it in the spring cage and turn the cam all the way to the right until it stops. Then turn the key 90 degrees to the right and slide the lever on.:

What is the difference between the power boost batteries and normal alkaline batteries?

Resolution: Power boost batteries output 1.7 VDC per battery whereas the standard alkaline batteries output 1.5 VDC. :

What Smart Locks Are Compatible With the Schlage Home App?

Resolution: The Schlage Home app is compatible with several Schlage smart locks, allowing you to manage access codes, monitor lock activity, and receive notifications. Below is the list of locks that can be pa...:

Can I Troubleshoot the "Unreachable Error" Remotely?

Resolution: Experiencing an "Unreachable Error" with your smart lock can be frustrating, especially when you're trying to manage your home security remotely. This error occurs when the lock loses connectivity ...:

Will the Falcon dogging kit part number KIT.1197 work in the Falcon model 24/25 device?

Resolution: NO, this part number KIT.1197 is the dogging replacement kit for the Falcon (formerly Doromatic) 1690/1790 devices. :