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FAQs

When manually pushing a file works with an HHD, when I generate a new file, it still wants to manually push. What is the problem?

Resolution: Go to SUS options>update mode> and make sure auto update is purple, this will allow the file to be pushed automatically from Express.:

What are the wire leads on a 701 pushbutton?

Resolution: Black wires are normally closed; white wires are normally open.:

Does the CO-100 MD with Privacy come with inside thumb turn and Privacy button?

Resolution: It only has the inside thumb turn which has to be connected to the DPS terminal on main PCB.:

Can the CO-200 Lockset be hardwired for 12/24 VDC?

Resolution: Only the AD Series can be hardwired for 12/24 VDC.:

Do we offer Occupancy Indicator kits for ND?

Resolution: We offer Inside and Outside Indicators for ND40, ND44, ND50, ND52, ND53, ND55, ND73, ND78, ND91, ND92, and ND98 functions. ND50/91, ND53/92 are available as either inside or outside.ND78/98 ar...:

How thick is 4lbs lead?

Resolution: Schlage ND and L9000 series locks have 1/8" lead linings. For the ND series, this would be accomplished with a 1/16" lead plate on the inside and the outside roses and a 1/8" spindle button fo...:

How do I resend a Pure Access Cloud web access invite that has expired?

Resolution: Due to the Auth0 implementation in June 2023, web access invites are no longer resent through Pure Access Cloud. The user that was being invited needs to go through the password reset workflow...:

How do I renew my Pure Access Cloud license?

Resolution: Allegion does not sell Pure Access Cloud licenses or Pure Access Cloud license renewals direct to end users. You will need to contact you Pure Access Cloud integration partner so they can order the...:

How do you reset the password on Vendor Access Management Software?

Resolution: The Only option is to UNINSTALL AND REINSTALL.:

Do all the LE Locksets come with included DPS?

Resolution: It will either come with the DPS strike box or external DPS, it depends on the exact model ordered.: