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FAQs

Schlage Sense: Pair to the Schlage Home App

Resolution: The Schlage Sense - BE479, Discontinued is compatible with the Schlage Home app via both Bluetooth. The Schlage Sense is also compatible with Wi-Fi via the Schlage Sense Wi-Fi Adapter - BR400, Disc...:

Troubleshooting Navigation Issues in the Schlage Home App

Resolution: Why is the Schlage Home App Screen Limited or Hard to Navigate?If you're experiencing navigation issues with the Schlage Home app, it might be due to your phone's font size settings. When the font ...:

Is there a jig to cut the tailpiece for the Corbin or Sargent LFIC Primus cores?

Resolution: The existing Corbin or Sargent tailpiece must have one leg shortened. A tailpiece cutting jig is available part 47646702, to aide tailpiece cutting.:

When manually pushing a file works with an HHD, when I generate a new file, it still wants to manually push. What is the problem?

Resolution: Go to SUS options>update mode> and make sure auto update is purple, this will allow the file to be pushed automatically from Express.:

What are the wire leads on a 701 pushbutton?

Resolution: Black wires are normally closed; white wires are normally open.:

Does the CO-100 MD with Privacy come with inside thumb turn and Privacy button?

Resolution: It only has the inside thumb turn which has to be connected to the DPS terminal on main PCB.:

Can the CO-200 Lockset be hardwired for 12/24 VDC?

Resolution: Only the AD Series can be hardwired for 12/24 VDC.:

Do we offer Occupancy Indicator kits for ND?

Resolution: We offer Inside and Outside Indicators for ND40, ND44, ND50, ND52, ND53, ND55, ND73, ND78, ND91, ND92, and ND98 functions. ND50/91, ND53/92 are available as either inside or outside.ND78/98 ar...:

How thick is 4lbs lead?

Resolution: Schlage ND and L9000 series locks have 1/8" lead linings. For the ND series, this would be accomplished with a 1/16" lead plate on the inside and the outside roses and a 1/8" spindle button fo...:

How do I resend a Pure Access Cloud web access invite that has expired?

Resolution: Due to the Auth0 implementation in June 2023, web access invites are no longer resent through Pure Access Cloud. The user that was being invited needs to go through the password reset workflow...: