Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: Yes, but the BE367 will need the latest firmware on it before it will work with the SUS A-KIT.:

Can you enroll PIV credentials manually into Schlagle Express?

Resolution: No, you have to use the MT20 to enroll PIV (Personal Identity Verification) credentials into Schlage Express, you cannot enter these credentials manually.:

Can I use CAT 5 or CAT 6 cabling to wire an AD300?

Resolution: CAT 5 or 6 will give an impedance mismatch, the correct wire would be RS-485 wire such as Belden 9841, 9842 or equivalent (See AD300 instructions for more details).:

What is the lowest firmware that a Pim400 needs to have to work with a SUS A-KIT cable?

Resolution: Firmware version 2.23.2:

What contacts should be used on an 8200 console, are the contacts wet or dry?

Resolution: The switches on the console are wet to start with. To make the contacts dry so voltage can run through the switch, follow the instructions in the user guide for the 8200 console and cut the necessa...:

Are Torx security screws included in the M400 Series hardware packs?

Resolution: Torx security screws are not included in the M400 Series hardware packs.:

Why don't we offer specific install instructions for the AD 993S?

Resolution: There is only one guide available P518-197. The only difference between the S and R is the spacer.:

What do SI readers read?

Resolution: SI does not read prox but will read Allegion Smart secure sector and HID iClass secure sectors. It should be able to read HID Smart and can read HID Elite keys if HID provides a configuration...:

Why does my PB405 not engage when power is going to it?

Resolution: It needs to have the strike underneath it (this lock has re-lock switch, built into it) the plate has a magnet on it and will only allow the bolt to project if the strike plate is aligned. :

When should a Twisted Tailpiece vs. a Straight Tailpiece to be used on an AD/CO 993?

Resolution: The Twisted Tailpiece should only be used with Von Duprin products. The Straight Tailpiece should be used for all other exit device applications. :