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FAQs

If I attach a Z-Wave antenna to a computer can I controll a be469 through my pc?

Resolution: You can install a Z-Wave antenna on a PC to interact with Z-wave components, after installing the component you will need install the desired software you intend to use to interact with your lock.&...:

How should I prepare before calling customer service?

Resolution: When calling in for technical support have your program sticker on hand, be near the lock you are calling about, and prepared to troubleshoot. You may need to use a Philips head screw driver a...:

Can the longer ratchet release screw from the INS-2 Kit for a 98/9947 or 33/3547A be ordered separately?

Resolution: The longer ratchet release screw used with the INS-2 Kits for 98/9947 and 33/3547A device is available as part # 972476.:

Is there a 7/8" lip strike for the HL6?

Resolution: As an optionYou can order separately the XQ02-309 (T strike) and specify 7/8" lip lengthYou can order separately the XQ07-351 (ANSI strike) and specify 7/8" lip length:

What is the standard strike lip length for the HL6?

Resolution: HL6/PL7/PL8 T strike part numbers:HL6PART.10040 (605)HL6PART.10041 (606)HL6PART.10042 (612)HL6PART.10043 (613)HL6PART.10044 (625/626/629/630):

Does Schlage offer a retrofit KIL cylinder for Sargent 10X?

Resolution: Additionally, the Sargent 10X series KIL cylinder tailpiece length is 1.15". Schlage does not offer a tailpiece for the Sargent 10X series.:

Move Schlage Sense Lock from Schlage App to HomeKit

Resolution: The Schlage Sense - BE479, Discontinued can only be paired to the Schlage Home App or Apple HomeKit, the Sense cannot be paired to both simultaneously. If you have already paired your Sense lock to...:

Schlage Sense: Pair to the Schlage Home App

Resolution: The Schlage Sense - BE479, Discontinued is compatible with the Schlage Home app via both Bluetooth. The Schlage Sense is also compatible with Wi-Fi via the Schlage Sense Wi-Fi Adapter - BR400, Disc...:

Troubleshooting Navigation Issues in the Schlage Home App

Resolution: Why is the Schlage Home App Screen Limited or Hard to Navigate?If you're experiencing navigation issues with the Schlage Home app, it might be due to your phone's font size settings. When the font ...:

Is there a jig to cut the tailpiece for the Corbin or Sargent LFIC Primus cores?

Resolution: The existing Corbin or Sargent tailpiece must have one leg shortened. A tailpiece cutting jig is available part 47646702, to aide tailpiece cutting.: