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FAQs

What levers for the Falcon MA series has a return of 1/2"?

Resolution: Return to door meets ½" requirement or less for the following levers: Dane, Quantum, Boardwalk and Longitude and Sutro levers.:

Can you use swing clear hinges on the benchmark operator?

Resolution: Swing clear hinges can be used on the 9140-push side mount only. They cannot be used with the 9130-pull side mount.:

Can the Schlage Encode Series Lock Be Master Keyed?

Resolution: Yes, Schlage residential locks, including the Encode Series models (BE489, BE499, and FE789), are equipped with a 5-pin C-keyway cylinder that supports master keying. Master keying allows for the c...:

What should I do if my lock isn't working ony my brand new home?

Resolution: Most builder's have a one year warranty on new builds. This includes Lennar. They will ask you to contact us to troubleshoot the issue and advise whether a replacement is needed and provide a case ...:

If I attach a Z-Wave antenna to a computer can I controll a be469 through my pc?

Resolution: You can install a Z-Wave antenna on a PC to interact with Z-wave components, after installing the component you will need install the desired software you intend to use to interact with your lock.&...:

How should I prepare before calling customer service?

Resolution: When calling in for technical support have your program sticker on hand, be near the lock you are calling about, and prepared to troubleshoot. You may need to use a Philips head screw driver a...:

Can the longer ratchet release screw from the INS-2 Kit for a 98/9947 or 33/3547A be ordered separately?

Resolution: The longer ratchet release screw used with the INS-2 Kits for 98/9947 and 33/3547A device is available as part # 972476.:

Is there a 7/8" lip strike for the HL6?

Resolution: As an optionYou can order separately the XQ02-309 (T strike) and specify 7/8" lip lengthYou can order separately the XQ07-351 (ANSI strike) and specify 7/8" lip length:

What is the standard strike lip length for the HL6?

Resolution: HL6/PL7/PL8 T strike part numbers:HL6PART.10040 (605)HL6PART.10041 (606)HL6PART.10042 (612)HL6PART.10043 (613)HL6PART.10044 (625/626/629/630):

Does Schlage offer a retrofit KIL cylinder for Sargent 10X?

Resolution: Additionally, the Sargent 10X series KIL cylinder tailpiece length is 1.15". Schlage does not offer a tailpiece for the Sargent 10X series.: