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FAQs

What Smart Locks Are Compatible With the Schlage Home App?

Resolution: The Schlage Home app is compatible with several Schlage smart locks, allowing you to manage access codes, monitor lock activity, and receive notifications. Below is the list of locks that can be pa...:

Can I Troubleshoot the "Unreachable Error" Remotely?

Resolution: Experiencing an "Unreachable Error" with your smart lock can be frustrating, especially when you're trying to manage your home security remotely. This error occurs when the lock loses connectivity ...:

Will the Falcon dogging kit part number KIT.1197 work in the Falcon model 24/25 device?

Resolution: NO, this part number KIT.1197 is the dogging replacement kit for the Falcon (formerly Doromatic) 1690/1790 devices. :

Will Onity lever trim work with the Von Duprin 33A/35A devices?

Resolution: We have not tested an Onity trim with the 33A/35A devices.Note that the cam on the back of the centercase of the 33A/35A device can only rotate in one direction, regardless of the handing of the de...:

How do I "electrify" my Falcon 1990?

Resolution: The Falcon (formerly Doromatic) 1990 does not have any electrical options.The Falcon 1690 can be ordered with the MEL (Motorized Electric Latch retraction) option and “Less Rods” to reuse the 1990'...:

Why would I use an electric strike with the QEL device?

Resolution: Using an electric strike with a device with Electric Latch Retraction (EL, QEL , or MEL) would not be common since they both unlatch the door.You might use this combination to achieve a “Fail Safe”...:

What levers for the Falcon MA series has a return of 1/2"?

Resolution: Return to door meets ½" requirement or less for the following levers: Dane, Quantum, Boardwalk and Longitude and Sutro levers.:

Can you use swing clear hinges on the benchmark operator?

Resolution: Swing clear hinges can be used on the 9140-push side mount only. They cannot be used with the 9130-pull side mount.:

Can the Schlage Encode Series Lock Be Master Keyed?

Resolution: Yes, Schlage residential locks, including the Encode Series models (BE489, BE499, and FE789), are equipped with a 5-pin C-keyway cylinder that supports master keying. Master keying allows for the c...:

What should I do if my lock isn't working ony my brand new home?

Resolution: Most builder's have a one year warranty on new builds. This includes Lennar. They will ask you to contact us to troubleshoot the issue and advise whether a replacement is needed and provide a case ...: