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FAQs

How many springs are used in the SB360 surface bolt assembly?

Resolution: The SB360 has a leaf spring in each of its bolt guides.:

Are the Von Duprin 696/697 trims compatible with 33A/35A Series exit devices?

Resolution: The 696/697 trims are only compatible with 98/99 Series exit devices.:

Does Zero offer a FLO option for door bottoms used on wood doors?

Resolution: There is no FLO option for door bottoms used on wood doors.:

Can You Swap a Dexter Series Lock Cylinder with a Schlage Series Lock Cylinder?

Resolution: No, it is not possible to interchange the lock cylinders between a Dexter Series lock and a Schlage Series lock. These two lock series are designed with distinct features, components, and chassis d...:

Does Schlage offer antique style handle sets with a 12" center-to-center grip distance?

Resolution: Schlage does not offer any vintage-style handle sets, nor does Schlage provide a handle set with a 12-inch center-to-center measurement.:

Is it true that a Schlage lock cannot be rekeyed unless it uses a number 68 key instead of a number 66 key?

Resolution: That is correct, The #66 key is designed to fit Kwikset locks which use a different keyway. The #68 key would fit most Schlage locks. If you are trying to rekey a Schlage Lock to match a Kwikset lo...:

FC21: Exterior Use?

Resolution: The FC21 is not approved for exterior use. Installing this lock on an exterior door will void the Schlage Warranty. Please view Schlage Residential Warranty Policy for more information. :

Where can I find the FE10 passage lever with built-in alarm installation guide?

Resolution: To access the FE10 installation guide please click here. :

Where can I find the FE576 keypad lock with built-in alarm installation guide?

Resolution: To access the FE576 installation instructions please click here. :

How to Access Lock History Through the Schlage Home App

Resolution: The Schlage Home app provides access to a detailed lock history, allowing you to track lock activity, such as when the door was locked or unlocked and by whom. This feature is accessible via the "L...: