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FAQs

Can My Lock Unlock Automatically Based on Proximity?

Resolution: Schlage smart locks do not feature an automatic unlock by proximity functionality. However, the Schlage Encode Plus™ Smart Wi-Fi Deadbolt offers Apple Home Key integration, which provides a conveni...:

How to Export the History Log from the Schlage Home App: Is It Possible?

Resolution: If you're wondering whether it's possible to export the history log from the Schlage Home App, the answer is no. Currently, the Schlage Home App does not offer an option to download or export the h...:

What should the OHMs on an E360L-BE solenoid read?

Resolution: An E360L-BE solenoid should read around 72 to 82 ohms. :

Manually Change the User Code Length on the Schlage Encode

Resolution: Discover how to customize the user code length on your Schlage Encode Locks (BE489 and FE789) to better suit your security needs. Click here to view interactive instructions that will guide you thr...:

How far away can the SOLA be from an operator?

Resolution: It is recommended that the power supply is installed as close as possible to the equipment being protected. The question on how far it can be mounted depends on the voltage drop of the wiring used ...:

How can I setup the Schlage Encode (BE489) with Ring?

Resolution: Users can pair link accounts in the Ring app or us the "Works with" section in the Schlage Home app. • Tap the menu bars in the upper left-hand corner.• Tap “Works with.”• Tap “Ring.”• Use pro...:

Does Schlage provide thick door templates?

Resolution: Schlage does not dictate where the centerline of the latch should be on a thick door. On a standard door (1-¾), the latch would be centered (7/8" to either side). Based on this, doors can be extend...:

How long is the tailpiece on a 98 Series Rim Cylinder?

Resolution: It depends on which trim you are using, what device, and the door thickness.Different trims have different escutcheon thickness and/or collar thicknesses for the cylinder to go through, but are nor...:

How many wires are needed for a wire transfer hinge for the Von Duprin Chexit device?

Resolution: A Chexit device can use up to 10 wires and is why the EPT-10 was designed with the same 10 colored wires as a Chexit device.Having 10 wires available from the door to the frame is recommended to ut...:

Where does the Von Duprin EPT mount in the door / frame?

Resolution: We recommend the Von Duprin EPT Electric Power Transfer be located 6" below the bottom of the top hinge.The EPT may be located elsewhere if desired or as required by the door or frame manufacturer ...: