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FAQs

What is included with the Falcon MA series mortise lock screw packs?

Resolution: 1. Non-Torx screw packs contains armor front screws, strike screws, trim screws, mortise screws, spindle, and mounting posts.2. Torx screw packs contain armor front, strike, and trim screws only.:

Can you get torx screws with the SEM 7800 magnets?

Resolution: Torx screws are not available for the SEM7800 magnets. :

What type of material is the Legacy Sr Swing or Swing IQ -18 mounting plate made of and what is the size of the plate?

Resolution: The Legacy Sr Swing and the new Swing IQ -18 mounting plate is made of Aluminum and is 6 ¾" tall and ¼" thick and you specify required length when ordering.:

Is a 3rd Party App Required for the Schlage Connect Series (BE468, BE469, BE469ZP)?

Resolution: The Schlage Connect Series is a Z-Wave compatible smart lock that uses a secure wireless protocol for communication. Z-Wave technology allows your lock to connect to a wide variety of smart home sy...:

Can I Use an iPad as a HomeKit Hub?

Resolution: As of the latest updates, you can no longer use an iPad as a hub for Apple Home. This change means that iPads are no longer supported for controlling HomeKit-compatible devices remotely or for enab...:

Did the Schlage AL and D Lever use the same Spring Cage?

Resolution: The discontinued AL Series and D Levers used different Spring Cage part numbers. These parts are no longer available. :

What is Construction Keying?

Resolution: Construction keying is very common for Dexter or builder grade locks. Once the builder gives you the key, the builders key will no longer work to unlock/lock the door. There is an extra pin in the ...:

Has Schlage discontinued the Wakefield (WKF) trim?

Resolution: The Wakefield (WKF) style will be discontinued beginning September 2023. The closest style replacement would be Plymouth.:

Has Schlage discontinued the Avanti (AVA) lever?

Resolution: The Avanti (AVA) lever style was discontinued September 2023.Please click here, to view current available lever styles.:

Has Schlage discontinued the Birmingham (BIR) lever style?

Resolution: Schlage will be discontinuing the Birmingham (BIR) lever style beginning in September 2023. The Broadway lever is the closet lever to match the same style.: