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FAQs

Can a GJ 90 series be converted from SE to stop only with parts?

Resolution: No, to many parts would be needed, re-order device as stop only.:

What doe the Chexit PCB Kit - Infinite Release (PN: 040087) do?

Resolution: The door will remained locked until released by fire alarm or remote/local switch. Permission from the local AHJ will be needed. :

Is there a part number for the 1/4-28 set screw for Ives shoulder bolt?

Resolution: Part number was added in the July 2024 revision to price book. PULLPART.1290 - package of 8 :

Can we supply cables for 9949 on a 17'6" tall door?

Resolution: Max length as engineering special is 16'. Any taller, the cables are too heavy for door to operate efficiently. :

How to Locate the Programming Sticker on Schlage Encode Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the front of the inside assembly.You need to slide the battery cover up to...:

What is the difference between Lockdown and Toggle on Engaged managed sites?

Resolution: Lockdown keeps everyone out until removedToggle changes locked to unlock, or unlocked to locked and back with each credential presentation.:

Will construction fobs continue to work after the Control locks are commissioned?

Resolution: No. Construction fobs only work on Control locks that are not commissioned into Engage.Once commissioned, construction fobs will not work.:

Will Engage GWE work with Schlage Encode?

Resolution: No. GWE only works on Engage products. NDEB, LEB, Control, and CTE.The Encode lock is a part of our residential locks, it is not compatible with the Gateway.:

Can you order 299 strikes in different finishes?

Resolution: The 299 Strike is supplied standard in 622/US19, Flat Black.The 299 can be supplied in several optional finishes and must be specified when ordering if desired.These optional finishes include;605/U...:

Is 4023 mullion blank?

Resolution: The Falcon 4023 and F4023 mullions are supplied without prep for strikes (or blank) because the Falcon 24, 25, and 19 Series devices used with them do not have the same standard Centerline above th...: