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FAQs

How do you create a toggle fob in Engage?

Resolution: Follow these steps to create a new toggle credential:1. Log in on the web portal and open the Users Tab2. Select a current user3. From the Users card, select Add Credential4. The Add Credential car...:

How do you decommission a device from Engage?

Resolution: Log into the Engage Software on your mobile device:1. Open the Devices screen2. Find the device you want to delete in the list3. iOS: Swipe left on the device name to show the Delete button. Then t...:

Will a Engage Master credential bypass the freeze function of a lock?

Resolution: Yes, the Master credential will bypass any function on the lock.:

What is the outdoor rating for a MTB15?

Resolution: The outdoor rating for the MTB11 and MTB15 is IP65:

How do I unfreeze a lock that flashes 12 times red?

Resolution: Freeze Credential Function freezes the lock in its current state (locked or unlocked). The lock's exterior will flash 12 times red.Lock remains frozen until a Freeze credential is presented again.T...:

Where is the serial number on a NDE or NDEB?

Resolution: The label with the serial number is located under the battery holder of the locks.If you scan the QR code, that will also show you the serial number.:

Does Schlage Offer Fire-Rated Handle Sets?

Resolution: Schlage offers fire-rated handle sets, however only for the Schlage Custom (FC) and Dexter (J) series. :

What is the recommended wifi extender/repeater if I do not have a 2.4 network?

Resolution: We recommend the TP-Link N300 WiFi Extender RE105 Wifi extender. Single band 2.4 GHZ only.:

Did the Schlage Encode Plus Replace the Encode?

Resolution: The Schlage Encode Plus did not replace the Schlage Encode. The Encode Deadbolt has not been discontinued and is still available alongside the Encode Plus.The Encode Plus was introduced to offer ad...:

Can I use a rechargeable battery pack with my Encode?

Resolution: Only the 4 AA battery holder that comes standard with our Encode lock is compatible. We do not recommend using any 3rd party rechargeable battery holder alternatives. :