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FAQs

Will construction fobs continue to work after the Control locks are commissioned?

Resolution: No. Construction fobs only work on Control locks that are not commissioned into Engage.Once commissioned, construction fobs will not work.:

Will Engage GWE work with Schlage Encode?

Resolution: No. GWE only works on Engage products. NDEB, LEB, Control, and CTE.The Encode lock is a part of our residential locks, it is not compatible with the Gateway.:

Can you order 299 strikes in different finishes?

Resolution: The 299 Strike is supplied standard in 622/US19, Flat Black.The 299 can be supplied in several optional finishes and must be specified when ordering if desired.These optional finishes include;605/U...:

Is 4023 mullion blank?

Resolution: The Falcon 4023 and F4023 mullions are supplied without prep for strikes (or blank) because the Falcon 24, 25, and 19 Series devices used with them do not have the same standard Centerline above th...:

Are Exit Device Trims fire rated?

Resolution: Trims and Controls for Exit Devices do not have their own fire rating because they do not function without an Exit Device..The Trim or Control is an optional component of and is paired with an Exit...:

Error message when trying to commission a Engage lock “Unable to commission, lock is currently on a different site” how to fix?

Resolution: This error is given when a lock is already commissioned to a different engage site. You can’t commission a device while it’s on a different site. You need to log into the site it is commission...:

How will LEBMD/LEMD respond to credentials if deadbolt extended without DPS closure?

Resolution: Lock will give 2 green blinks and NOT unlock. :

What is the cost of Schlage Mobile Bluetooth Credentials?

Resolution: The price as of November 5, 2023There are two cost structures:SMA-ENGAGE-FLEX-1YR is $6 per one year licenseSMA-ENGAGE-FIX5YR is $10 per 5-year licenseFor current prices, please check the Schlage p...:

What is stacking with Schlage Mobile Credential?

Resolution: Stacking is the option to add a license on to an existing credential, thereby extending its expiration dateand allowing an auto-renewal experience for the patron.:

Can I create mobile credentials without commissioning mobile-enabled locks in ENGAGE?

Resolution: Yes, a site administrator or manager can create mobile credentials in a site that does not have any mobile-enabled locks commissioned. Although it is not common, there are instances where a si...: