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FAQs

Can the 99 be converted to a 33a and vise-versa in the feild?

Resolution: We cannot recommend using service parts to convert a device to a different series or model within the series as that would void the UL listings (panic and/or fire ratings) and the warranty.:

Does Ives offer a 8302 and or a 8200 without mounting holes?

Resolution: The 8200/8400 plates can be made without the plate mounting holes around perimeter (NH), but is limited to US32D, US32, US3, US4, US28, CLR & P-BLK as a special order. No plated or painte...:

Is the 5BB1 swing clear hinge handed?

Resolution: It is not handed. :

What is the min door opening width a QEL-22 series device can be cut down to fit?

Resolution: As a general answer QEL-22 Rim Device can be cut down to fit on a 31.5" wide door opening width. There is a chart in the Von Duprin 22 Series Catalog (page 18 of the 6/22 revision) that lists...:

What are the parts needed to convert a 1790 EO to NL function?

Resolution: Order a 179CA kit to add parts to a 1790EO device to allow NL function.This will also require a rim cylinder. :

What is the throw of the Dexter ED 1500 latchbolt?

Resolution: ¾":

What cylinder is used on the 2670?

Resolution: The 2670 Guard-x device requires a Rim Cylinder mounted to the device on the push side of the door to arm/latch and disarm/unlatch the door. Optionally, a second Rim Cylinder can be mounted o...:

Why do I have to log in to the app every time I open it?

Resolution: If you are consistently getting signed out of the app you will need to check the Accessibility and Security setting for your smartphone. The Schlage Home App requires that your phone is secur...:

Is the Schlage Encode Lever Available with a Knob?

Resolution: No, the Schlage Encode Lever does not come with any knob options. The available lever styles include Accent, Avila, Elan, and Latitude. For more information on the different Schlage lever designs, ...:

Can the 2800 series concealed operator be mounted in a hollow metal frame?

Resolution: The 2810 series which includes the 2810, 2850 and 2860 models are all concealed operators and are the header of an opening. So, since a Hollow Metal Frame consists of two side jambs and a he...: