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FAQs

Will the 299AB rescue strike work with the Schlage L9040?

Resolution: No, the L9040's latch is too big for the 299AB rescue strike.:

Since Falcon and Von Duprin now use the same ALK board, is the "CD-ALK" option available for Falcon 24/25 Series devices?

Resolution: The “CD-ALK” option is not available for the Falcon 24/25 Series. The devices' cover plates still differ from Von Duprin and cannot accommodate dual cylinder cutouts.:

Does Zero offer thresholds made from stone or PVC?

Resolution: Zero does not offer stone or PVC thresholds.:

How do you create a toggle fob in Engage?

Resolution: Follow these steps to create a new toggle credential:1. Log in on the web portal and open the Users Tab2. Select a current user3. From the Users card, select Add Credential4. The Add Credential car...:

How do you decommission a device from Engage?

Resolution: Log into the Engage Software on your mobile device:1. Open the Devices screen2. Find the device you want to delete in the list3. iOS: Swipe left on the device name to show the Delete button. Then t...:

Will a Engage Master credential bypass the freeze function of a lock?

Resolution: Yes, the Master credential will bypass any function on the lock.:

What is the outdoor rating for a MTB15?

Resolution: The outdoor rating for the MTB11 and MTB15 is IP65:

How do I unfreeze a lock that flashes 12 times red?

Resolution: Freeze Credential Function freezes the lock in its current state (locked or unlocked). The lock's exterior will flash 12 times red.Lock remains frozen until a Freeze credential is presented again.T...:

Where is the serial number on a NDE or NDEB?

Resolution: The label with the serial number is located under the battery holder of the locks.If you scan the QR code, that will also show you the serial number.:

Does Schlage Offer Fire-Rated Handle Sets?

Resolution: Schlage offers fire-rated handle sets, however only for the Schlage Custom (FC) and Dexter (J) series. :