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FAQs

Why do I have to log in to the app every time I open it?

Resolution: If you are consistently getting signed out of the app you will need to check the Accessibility and Security setting for your smartphone. The Schlage Home App requires that your phone is secur...:

Is the Schlage Encode Lever Available with a Knob?

Resolution: No, the Schlage Encode Lever does not come with any knob options. The available lever styles include Accent, Avila, Elan, and Latitude. For more information on the different Schlage lever designs, ...:

Can the 2800 series concealed operator be mounted in a hollow metal frame?

Resolution: The 2810 series which includes the 2810, 2850 and 2860 models are all concealed operators and are the header of an opening. So, since a Hollow Metal Frame consists of two side jambs and a he...:

Can the 252L be used with devices other than the 98/9952?

Resolution: The 252L is designed to work with the 98/9952 and is not compatible with other devices. :

900 series power supply has no DC out.

Resolution: To reset a 900 series power supply, disconnect the AC power and then unplug any relay board and/or anything tied to the DC outputs. Then remove the 12/24VDC jumper for several seconds. reinstall th...:

Is the Schlage Electronics AD Series trim compatible with 99-2SI?

Resolution: No - The 98/99 Series Exit Devices with the -2 or -2SI feature require the use of the 996L-2 or the 996L-BE-2 lever trims.The Schlage Electronics AD and CO Series trims uses a rotating tailpiece to...:

How many rod guards do you get when you order 9827EO-26D-RGO

Resolution: 1The Rod Guard in this case would be used to protect the bottom rod only.:

What are the dimensions of a 98/99 series panic bar?

Resolution: The device center case is 8" tall, 2-¾" wide, and has a projection of 2-3/8"The push pad is 18" for a 3' device, and 24" for a 4' device. The channel assembly is 2-¼" tall and has a projection...:

What is the decibel level for the Chexit alarm?

Resolution: When set to “Low” volume, the Chexit alarm is 60-64 decibels.When set to “High” volume, the Chexit alarm is 80-84 decibels.:

Can I purchase a new lever for the 230L trim?

Resolution: Levers for the 230L trim are not available as service/replacement items. If the lever must be replaced, then an entirely new trim is necessary.: