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FAQs

Are there any more firmware updates for the Schlage Sense?

Resolution: There will be no more Firmware updates for the Schlage Sense lock from the Schlage Home app, as that model of lock has been discontinued. The locks should still work on the latest FW version ...:

Does a Factory Reset on the Schlage Connect Series Exclude the Lock from the Z-Wave Hub?

Resolution: No, performing a factory reset on your Schlage Connect Series lock will not exclude it from the Z-Wave hub. How to Exclude Your Connect LockTo properly exclude the lock, follow the exclusion p...:

Does Schlage automatically stamp the bitting on the key?

Resolution: Starting July 2023, Schlage no longer automatically stamps the bitting on any commercial keys. Schlage residential keys are still automatically stamped with the bitting. Since bittings ...:

Is the 4010-18 drop plate the same as the 4510-18 drop plate?

Resolution: The 4010-18 drop plate is the same exact plate as the 4510-18 plate, BUT the 4510-18 is supplied with TORX screws for mounting to make it high security, while the 4010-18 plate comes std with non-t...:

Can a 3130 closer be mounted for a 180 degree swing?

Resolution: You can get the 3130 to open to 180 degrees but it can only be done with Butt or Continuous Hinges and requires ST-1179, which is a custom arm.The ST-1179 templating is nearly identical to the stan...:

How do I time the Dexter C1000 and C2000 classroom function?

Resolution: To time the Dexter C1000 or Dexter C2000 classroom function, simply rotate the key cam counterclockwise until it stops before installing the cylinder and lever. :

What is the door range for the Falcon W series lockset?

Resolution: The Falcon W lock has a standard door range of 1-3/8" to 1-¾". There is no option for extended door thickness on the W series. :

What Special Template is required to mount the 3130 cylinder in the frame and the track in the door?

Resolution: The Special Template ST-3478 will be required to mount the 3130 with the cylinder in the frame, and the track in the door.Please note, this ST requires a special mounting plate.:

Is the Schlage ND lock available with double Indicators?

Resolution: We do not offer the ND with a double indicator option. :

Does Schlage have a recommended keying software to assist with key management in the field?

Resolution: Schlage has partnered with Matrix Security to offer their key management software Sitemaster so that end users can facilitate some key system management in the field. A Sitemaster import file...: