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FAQs

What does the Inside Push Button (IPB) do on an NDE or LE via the Gateway?

Resolution: That actions will vary depending on the type of Gateway being used.For RSI-485 GWE, it send the change of state of the IPB to the ACP, then the ACP must decide on what action to take.For IP/Etherne...:

What credentials are compatible with a NDE or NDEB locks?

Resolution: The credentials you can use with the NDE, NDEB, LE, LEB locks are: If you will be enrolling the credential using the MT20W reader, you must use our smart credentials. If you want to enrol...:

Are the Schlage S200 interconnected lever locks considered ADA compliant?

Resolution: The Schlage interconnected S200 locks are considered ADA compliant with one exception: the turn button on the inside lever of the S251 is not ADA compliant as it requires tight grasping and t...:

What keying software does Schlage use to create master key systems?

Resolution: INTERNAL ONLYSchlage utilizes an internal proprietary software called KeyCom for the creation and management of factory keyed systems. KeyCom is not available for sale and is not accessible b...:

Can an exit device have QEL and ALK?

Resolution: We do not offer Von Duprin 22, 33A/35A, or 98/99 Series exit devices with both the QEL and ALK options because they both occupy the same space.:

Can a Falcon 24 or 25 Series device have the MEL and EA options?

Resolution: We do not offer a Falcon 24 or 25 Series device with both the MEL and EA options because both options occupy the same space. :

What power supply to use with a single door with QEL and ESL in the exit device?

Resolution: A single QEL device with the ESL option requires use of a PS902 with a 900-4R option board.If the device is fire rated, the 900-FA board is also required.Reference the Von Duprin ESL Kit Installati...:

What power supply to use for a pair of doors with the QEL and ESL in both devices?

Resolution: The PS904 with two 900-4R boards is required to operate a pair of doors with QEL-ESL devices.If the doors are fire rated, a 900-FA board is also required on the 900-4R board that is being used to p...:

Is a New Programming Code Required After a Factory Default Reset?

Resolution: No, a new programming code is not required after completing a Factory Default Reset. When the reset is performed, the lock is restored to its factory settings. The default programming code, found o...:

Will an operator will be damaged if the door is locked down (secure) after hours but the exterior actuator is not turned off/taking offline or the unit itself is not turned off?

Resolution: Any good secure setup and installation should be getting an open signal that has already gone through credential access first (ex……card reader, keypad, Key switch) and ignoring a locked door. ...: