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FAQs

What smart locks can be connected to my Ring alarm system?

Resolution: Here is a list of compatible locks that can be integrated/linked to the Ring App. Z-Wave products: BE468ZP, BE469, BE469ZP are z-wave integration products and must be paired to a ring ala...:

Can I Find a Schlage Encode with a "Match This Code" Sticker?

Resolution: Schlage Encode series locks do not come with a "match this code" sticker. The key code is a 5-digit number stamped on the physical key. For more information about purchasing a Schlage locks wi...:

I have a Lennar home, Who should I contact for help replacing my lock?

Resolution: If your home and lock are less than 1 year old your Lennar warranty team should be contacted to troubleshoot the lock. If the trouble cannot be corrected via troubleshooting then Lennar will go thr...:

Will a Childproof Cover Work on the Encode Lever

Resolution: Yes, a childproof cover can work on the Schlage Encode Lever Lock (FE789), provided it is designed to fit a standard F-Series knob/lever. The Encode Lever Lock shares similar dimensions and design ...:

Are screw covers included for the SC2 3125 door knocker?

Resolution: Unfortunately screw covers will not be included in the package. :

Are the keys for the 8310-806K switches all the same?

Resolution: The keys for the 8310-806K are all the same and can be used in any LCN 8310-806K key switch.:

Where can I find the manufacture date code on a SEM magnet?

Resolution: The manufacturing date code will be on the magnet core assembly. It will be the manufactured week and year. See photo for reference :

Can the Schlage L9000 series Mortise locks with the Key Override Feature be purchased with the Gen1 or Gen2 indicator?

Resolution: The Schlage L/LV9000 series with the Key Override Feature are not available with the Gen1 indicators. However, the L9486 and the L9496 with the Key Override Feature are only available with the...:

Is the Falcon 955 Padlock still available?

Resolution: The 955-1P, 955-2P, and 955-6P were discontinued in July 2023.:

Does the 1990 series exit device come with HM Latch Mounting brackets?

Resolution: The 1990 series exit device comes standard with fasteners for Aluminum Door Latch mounting. The 1990 device must be ordered specifically for use on Hollow Metal Doors bu using the suffix “HM”...: