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FAQs

Will Schlage provide the progression information to allow end users to manage their own key system?

Resolution: Schlage is considered the custodian of the master key systems that are created by the factory. Schlage does NOT release the following information to any customer: Sequence of Progression...:

Electric strike won't work in one position but does work if inverted.

Resolution: Could be missing solenoid spring, applied AC voltage or low DC voltage.:

Can you install a 4040XPT in a top jamb pull side mount on a 21" door leaf?

Resolution: You can use ST-3491 which will allow the mounting of a 4040XPT in a Top Jamb Pull Side Mount on a 21” minimum door leaf. This application requires special arm and track. :

Can you order LCN closers without the LCN logo?

Resolution: LCN does offer ST's for the removal of the LCN Logo from any visible parts after installation, with cover and all, on any LCN closer EXCEPT for Fire Life/Safety Products (SE/ME/HSA/SEM/SEH). ...:

How thick is the 386NL trim?

Resolution: The 386NL trim for 33A and 35A exit devices is 2" thick.:

Can the INS-2 kit from Von Duprin be used with the 24-C?

Resolution: The Von Duprin INS Kits will not work on Falcon Exit Devices.The Falcon 24-C and 25-C devices have their own unique INS KitsThose kits are now available standard for most device and trim combinatio...:

Can the QEL motor from a 22 series work in a 99 series, and vise versa?

Resolution: No, they both have different part numbers because they both have unique brackets to mount to their unique baseplates. :

Is it possible to order just the cardboard box that we ship Von Duprin exit devices in?

Resolution: The customer would have to submit a PO, part# 110978-KIT :

What is the part number for the pin wrench for NDEB?

Resolution: The part number for the NDEB pin wrench is:N523-108:

What cylinder type does the 24R NL-OP use?

Resolution: The 24R device with NL-OP trim uses a rim cylinder.: