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FAQs

Do we have any Wood frame retrofit electric strikes available for an L9000 mortise?

Resolution: The 6211WF and 6212WF strikes are designed for wood frame applications, but require the strike to be much lower than the standard mechanical strike location.Due to that shift in location, a retrofi...:

Is there any way of lowering the decibels on the Von Duprin alarm kit?

Resolution: No. The noise level of the Von Duprin Alarm Kit (ALK) or Falcon Exit Alarm (EA) is not adjustable.:

Can you convert a 996L-BE to an 996L-DT?

Resolution: No, a 996L-BE Passage function lever trim cannot be converted into a 996L-DT Dummy (Rigid) Lever Trim. A new trim will need to be purchased.:

What is the contact number for Citi Payment exchange?

Resolution: Citi Payment exchange contact number is: 1(877)930-2111 :

Phone is Not Scanning QR Code During Pairing Process

Resolution: If your smartphone is unable to scan the QR code during the setup process via the Schlage Home app, here are some workarounds to resolve the issue:Use the QR Code on the Quick Start GuideInstead of...:

Can a Ring Doorbell Be Used as a Z-Wave Hub for a BE469ZP?

Resolution: To pair your Schlage Connect BE469ZP lock with the Ring app, a Z-Wave hub is required. The only Ring-compatible Z-Wave hub is the Ring Alarm Base Station.How to Pair a BE469ZP to the Ring AppTo pai...:

Will Schlage provide the progression information to allow end users to manage their own key system?

Resolution: Schlage is considered the custodian of the master key systems that are created by the factory. Schlage does NOT release the following information to any customer: Sequence of Progression...:

Electric strike won't work in one position but does work if inverted.

Resolution: Could be missing solenoid spring, applied AC voltage or low DC voltage.:

Can you install a 4040XPT in a top jamb pull side mount on a 21" door leaf?

Resolution: You can use ST-3491 which will allow the mounting of a 4040XPT in a Top Jamb Pull Side Mount on a 21” minimum door leaf. This application requires special arm and track. :

Can you order LCN closers without the LCN logo?

Resolution: ST-2392 is for the removal of all LCN logos visible on the closer after install. This ST can be applied to the entire LCN product line excluding Fire Life/Safety products.LCN logo is not remov...: