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FAQs

Is it possible to order just the cardboard box that we ship Von Duprin exit devices in?

Resolution: The customer would have to submit a PO, part# 110978-KIT :

What is the part number for the pin wrench for NDEB?

Resolution: The part number for the NDEB pin wrench is:N523-108:

What cylinder type does the 24R NL-OP use?

Resolution: The 24R device with NL-OP trim uses a rim cylinder.:

What is the part number for the armor front for LEB lock?

Resolution: The part number for the LEB lock armour front is:09-666, xxx (must specify finish):

What is the part number for the LEB(MD) strike box?

Resolution: The part number for the LEB(MD) strike box is: K510-066:

What is the part number for the LE/LEB lock mounting plate, inside knob?

Resolution: The part number for the LE / LEB lock mounting plate for the inside knob is:L583-321:

LE lock battery information.

Resolution: Please click here for the LE wireless mortise lock battery life estimations document.:

What does the Inside Push Button (IPB) do on an NDE or LE via the Gateway?

Resolution: That actions will vary depending on the type of Gateway being used.For RSI-485 GWE, it send the change of state of the IPB to the ACP, then the ACP must decide on what action to take.For IP/Etherne...:

What credentials are compatible with a NDE or NDEB locks?

Resolution: The credentials you can use with the NDE, NDEB, LE, LEB locks are: If you will be enrolling the credential using the MT20W reader, you must use our smart credentials. If you want to enrol...:

Are the Schlage S200 interconnected lever locks considered ADA compliant?

Resolution: The Schlage interconnected S200 locks are considered ADA compliant with one exception: the turn button on the inside lever of the S251 is not ADA compliant as it requires tight grasping and t...: