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FAQs

What keying software does Schlage use to create master key systems?

Resolution: INTERNAL ONLYSchlage utilizes an internal proprietary software called KeyCom for the creation and management of factory keyed systems. KeyCom is not available for sale and is not accessible b...:

Can an exit device have QEL and ALK?

Resolution: We do not offer Von Duprin 22, 33A/35A, or 98/99 Series exit devices with both the QEL and ALK options because they both occupy the same space.:

Can a Falcon 24 or 25 Series device have the MEL and EA options?

Resolution: We do not offer a Falcon 24 or 25 Series device with both the MEL and EA options because both options occupy the same space. :

What power supply to use with a single door with QEL and ESL in the exit device?

Resolution: A single QEL device with the ESL option requires use of a PS902 with a 900-4R option board.If the device is fire rated, the 900-FA board is also required.Reference the Von Duprin ESL Kit Installati...:

What power supply to use for a pair of doors with the QEL and ESL in both devices?

Resolution: The PS904 with two 900-4R boards is required to operate a pair of doors with QEL-ESL devices.If the doors are fire rated, a 900-FA board is also required on the 900-4R board that is being used to p...:

Is a New Programming Code Required After a Factory Default Reset?

Resolution: No, a new programming code is not required after completing a Factory Default Reset. When the reset is performed, the lock is restored to its factory settings. The default programming code, found o...:

Will an operator will be damaged if the door is locked down (secure) after hours but the exterior actuator is not turned off/taking offline or the unit itself is not turned off?

Resolution: Any good secure setup and installation should be getting an open signal that has already gone through credential access first (ex……card reader, keypad, Key switch) and ignoring a locked door. ...:

Are there any more firmware updates for the Schlage Sense?

Resolution: There will be no more Firmware updates for the Schlage Sense lock from the Schlage Home app, as that model of lock has been discontinued. The locks should still work on the latest FW version ...:

Does a Factory Reset on the Schlage Connect Series Exclude the Lock from the Z-Wave Hub?

Resolution: No, performing a factory reset on your Schlage Connect Series lock will not exclude it from the Z-Wave hub. How to Exclude Your Connect LockTo properly exclude the lock, follow the exclusion p...:

Does Schlage automatically stamp the bitting on the key?

Resolution: Starting July 2023, Schlage no longer automatically stamps the bitting on any commercial keys. Schlage residential keys are still automatically stamped with the bitting. Since bittings ...: