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FAQs

Does the retractor come with the 159CA for a 1590?

Resolution: The retractor does not come with the 159CA as there are four different retractors depending on application and door thickness.:

What are the differences in the HH149 CA and the 149CA ?

Resolution: The HH version of the 149CA has a longer tube designed for use on a 2 3/8 thick hurricane door. The standard 149CA is for a 1 ¾ thick door.:

Can the LM switch replacement kit be added onto a 25 series device that has already been installed?

Resolution: The Latchbolt Monitor (LM) feature on a Falcon 24 or 25 Series device is only available as a factory installed option. The LM Replacement Switch Kit (650713 or 650712) can be used to replace a...:

Will the current dogging kit 650191 work on the old Falcon 25?

Resolution: The present 24 Series Hex Dogging Kits (650187 for 3' devices and 650188 for 4' devices) and 25 Series Hex Dogging Kits (650191 for 3' devices and 650192 for 4' devices) can be used to replace olde...:

Do we have any Wood frame retrofit electric strikes available for an L9000 mortise?

Resolution: The 6211WF and 6212WF strikes are designed for wood frame applications, but require the strike to be much lower than the standard mechanical strike location.Due to that shift in location, a retrofi...:

Is there any way of lowering the decibels on the Von Duprin alarm kit?

Resolution: No. The noise level of the Von Duprin Alarm Kit (ALK) or Falcon Exit Alarm (EA) is not adjustable.:

Can you convert a 996L-BE to an 996L-DT?

Resolution: No, a 996L-BE Passage function lever trim cannot be converted into a 996L-DT Dummy (Rigid) Lever Trim. A new trim will need to be purchased.:

What is the contact number for Citi Payment exchange?

Resolution: Citi Payment exchange contact number is: 1(877)930-2111 :

Phone is Not Scanning QR Code During Pairing Process

Resolution: If your smartphone is unable to scan the QR code during the setup process via the Schlage Home app, here are some workarounds to resolve the issue:Use the QR Code on the Quick Start GuideInstead of...:

Can a Ring Doorbell Be Used as a Z-Wave Hub for a BE469ZP?

Resolution: To pair your Schlage Connect BE469ZP lock with the Ring app, a Z-Wave hub is required. The only Ring-compatible Z-Wave hub is the Ring Alarm Base Station.How to Pair a BE469ZP to the Ring AppTo pai...: