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FAQs

What is the contact number for Citi Payment exchange?

Resolution: Citi Payment exchange contact number is: 1(877)930-2111 :

Phone is Not Scanning QR Code During Pairing Process

Resolution: If your smartphone is unable to scan the QR code during the setup process via the Schlage Home app, here are some workarounds to resolve the issue:Use the QR Code on the Quick Start GuideInstead of...:

Can a Ring Doorbell Be Used as a Z-Wave Hub for a BE469ZP?

Resolution: To pair your Schlage Connect BE469ZP lock with the Ring app, a Z-Wave hub is required. The only Ring-compatible Z-Wave hub is the Ring Alarm Base Station.How to Pair a BE469ZP to the Ring AppTo pai...:

Will Schlage provide the progression information to allow end users to manage their own key system?

Resolution: Schlage is considered the custodian of the master key systems that are created by the factory. Schlage does NOT release the following information to any customer: Sequence of Progression...:

Electric strike won't work in one position but does work if inverted.

Resolution: Could be missing solenoid spring, applied AC voltage or low DC voltage.:

Can you install a 4040XPT in a top jamb pull side mount on a 21" door leaf?

Resolution: You can use ST-3491 which will allow the mounting of a 4040XPT in a Top Jamb Pull Side Mount on a 21” minimum door leaf. This application requires special arm and track. :

Can you order LCN closers without the LCN logo?

Resolution: ST-2392 is for the removal of all LCN logos visible on the closer after install. This ST can be applied to the entire LCN product line excluding Fire Life/Safety products.LCN logo is not remov...:

How thick is the 386NL trim?

Resolution: The 386NL trim for 33A and 35A exit devices is 2" thick.:

Can the INS-2 kit from Von Duprin be used with the 24-C?

Resolution: The Von Duprin INS Kits will not work on Falcon Exit Devices.The Falcon 24-C and 25-C devices have their own unique INS Kits. Those kits are now available standard, not special. Reference Falcon pr...:

Can the QEL motor from a 22 series work in a 99 series, and vise versa?

Resolution: No, they both have different part numbers because they both have unique brackets to mount to their unique baseplates. :