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FAQs

Can the LM switch replacement kit be added onto a 25 series device that has already been installed?

Resolution: The Latchbolt Monitor (LM) feature on a Falcon 24 or 25 Series device is only available as a factory installed option. The LM Replacement Switch Kit (650713 or 650712) can be used to replace a...:

Will the current dogging kit 650191 work on the old Falcon 25?

Resolution: The present 24 Series Hex Dogging Kits (650187 for 3' devices and 650188 for 4' devices) and 25 Series Hex Dogging Kits (650191 for 3' devices and 650192 for 4' devices) can be used to replace olde...:

Do we have any Wood frame retrofit electric strikes available for an L9000 mortise?

Resolution: The 6211WF and 6212WF strikes are designed for wood frame applications, but require the strike to be much lower than the standard mechanical strike location.Due to that shift in location, a retrofi...:

Is there any way of lowering the decibels on the Von Duprin alarm kit?

Resolution: No. The noise level of the Von Duprin Alarm Kit (ALK) or Falcon Exit Alarm (EA) is not adjustable.:

Can you convert a 996L-BE to an 996L-DT?

Resolution: No, a 996L-BE Passage function lever trim cannot be converted into a 996L-DT Dummy (Rigid) Lever Trim. A new trim will need to be purchased.:

What is the contact number for Citi Payment exchange?

Resolution: Citi Payment exchange contact number is: 1(877)930-2111 :

Phone is Not Scanning QR Code During Pairing Process

Resolution: If your smartphone is unable to scan the QR code during the setup process via the Schlage Home app, here are some workarounds to resolve the issue:Use the QR Code on the Quick Start GuideInstead of...:

Can a Ring Doorbell Be Used as a Z-Wave Hub for a BE469ZP?

Resolution: To pair your Schlage Connect BE469ZP lock with the Ring app, a Z-Wave hub is required. The only Ring-compatible Z-Wave hub is the Ring Alarm Base Station.How to Pair a BE469ZP to the Ring AppTo pai...:

Will Schlage provide the progression information to allow end users to manage their own key system?

Resolution: Schlage is considered the custodian of the master key systems that are created by the factory. Schlage does NOT release the following information to any customer: Sequence of Progression...:

Electric strike won't work in one position but does work if inverted.

Resolution: Could be missing solenoid spring, applied AC voltage or low DC voltage.: